Payrate: $78.00 - $80.00/hr.

Summary:
This position is a new addition to the team and does not currently have a defined service owner, documented processes, control mappings, support model, or trained staff. The role involves operational support, administration, reliability, and continuous improvement of the Vercel hosting platform used for enterprise web applications. The engineer will collaborate with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of applications hosted on Vercel.

Responsibilities

Provide platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
Stand up each platform to Level 3 (Defined) maturity against the published Service Maturity Model.
Complete all 21 required service-offering artifacts and evidence client IT General Control (ITGC) and Security Directive alignment.
Train the existing team and establish proactive operational processes before platforms carry production, customer-facing traffic.
Lead incident resolution, root cause analysis, and service restoration efforts for critical business applications.
Apply platform monitoring, observability, and automation techniques to improve service reliability.

Qualifications

Degree is required with 5-7 years of experience.
5 years maintaining AM platform.
Expertise in supporting AEM as a Cloud Service environments and associated digital experience platforms.
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Skills

Experience in providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.

Pay Transparency: The typical base pay for this role across the U.S. is: $78.00 - $80.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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