Description:

AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly

Job Responsibilities

Azure Infrastructure Operations (IaaS)

· Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.

· Monitor and optimize Azure infrastructure performance, availability, and scalability.

· Implement and maintain Azure Monitoring solutions and alerts.

Hybrid Infrastructure & Identity Management

· Manage and support hybrid cloud environments integrating on-premises and Azure services.

· Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.

· Support Active Directory, Exchange, and Microsoft 365 environments.

Monitoring, Security & Compliance

· Monitor infrastructure health, system performance, and security compliance.

· Conduct infrastructure audits and maintain operational documentation.

Backup & Disaster Recovery

· Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.

· Support business continuity and emergency outage response activities.

Required Skills & Experience

Microsoft Azure (Compute, Networking, Storage)
Microsoft Entra ID (Azure AD)
Azure Monitoring & Security
Hybrid Cloud Infrastructure Knowledge
VMware / Hyper-V Administration
Windows Server Administration
VPN & ExpressRoute Connectivity
PowerShell Scripting / Automation
Incident & Change Management
Root Cause Analysis (RCA)

Preferred Skills & Experience:

Microsoft 365 Administration
Exchange Administration
Backup & Disaster Recovery Solutions
IT Infrastructure Monitoring Tools
ITIL Process Knowledge

Education Required:

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Additional Information:

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information.

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Cloud Support Engineer