Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

We are seeking a versatile and highly skilled Full Stack Infrastructure Engineer with expertise in Compute, Storage, Network and Cloud technologies. The ideal candidate will design, implement, and manage robust infrastructure solutions, ensuring reliability, scalability, and performance.

Responsibilities

Ensure the reliability, availability, and performance of the entire infrastructure stack including compute, storage, network and cloud components.
Lead incident response efforts across the infrastructure stack, coordinating with Application Support, SRE, and Engineering teams to minimize MTTD and MTTR.
Perform root cause analysis for infrastructure related incidents and implement corrective actions.
Develop and maintain automation tools for managing infrastructure resources.
Collaborate with Engineering teams to plan and execute system upgrades and maintenance.
Conduct capacity planning and resource management for all infrastructure components.
Participate in on-call rotations to provide 24x7 support for all critical infrastructure issues.
Design and implement disaster recovery plans and business continuity strategies.
Implement best practices for monitoring, logging, and alerting across the infrastructure.
Foster a culture of continuous improvement and operational excellence.
Analyze complex infrastructure problems, design scalable and resilient solutions, and lead the implementation of these solutions.
Collaborate with architects and other engineers to design and enhance the architecture of infrastructure systems, ensuring alignment with business needs and technology standards.

Qualifications

Education Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred

Work Experience

Proven experience managing and optimizing a diverse infrastructure stack.
Extensive knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, CloudFormation).
Familiarity of service mesh technologies (Istio, Linkerd).
Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) and orchestration.
Understanding of storage solutions (SAN, NAS, cloud storage) and backup systems.
Strong understanding of network protocols, routing, switching, and firewalls.
Experience with load balancers (F5, HAProxy, Nginx) and network monitoring tools.
Experience in DNS management and troubleshooting.
Experience in network security best practices.
Proficiency in monitoring and observability tools (Prometheus, Grafana, Splunk).
Proficiency in at least one scripting language (Python, Bash) for automation.
Experience with CI/CD pipeline management and DevOps practices.
Strong understanding of disaster recovery and business continuity planning.
Experience with performance tuning and capacity planning.
Understanding of chaos engineering principles and practices.
Skills in cost optimization for cloud infrastructure.

Specific Tools and Techniques:

Experience in using cloud native monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Operations Suite.
Experience with packet capture tools like Wireshark for troubleshooting network issues.
Experience in using traceroute utilities and performance analysis tools like perf for identifying and resolving bottlenecks.
Familiarity with tools such as ipconfig/ifconfig for viewing network configurations, flushing DNS, and diagnosing network issues.
Experience with SNMP-based tools for network device monitoring and performance management.
Experience in using NetFlow for network traffic analysis.
Experience with tools like iostat, vmstat, and dstat for monitoring storage and system performance.
Experience in tools like df, du, lsblk, and fdisk for managing and troubleshooting file systems and disk partitions.
Familiarity with tools like Prometheus and Grafana for monitoring and observability.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

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