We are currently looking for an experienced AWS Connect Engineer for an opportunity in Sacramento, CA (Hybrid – 2 days onsite).

Note on Interview Process: The client strongly prefers onsite interviews and will prioritize candidates who can attend in person. Remote interviews may be considered on an exception basis, provided the candidate adheres to interview integrity requirements, including no use of AI tools or external assistance, and complies with any applicable screening protocols.

Overview:Seeking an experienced AWS Connect Engineer to design and implement scalable contact center solutions using Amazon Connect, IVR, and conversational AI.

Responsibilities

Design and build Amazon Connect Contact Flows, IVR, ACD, routing
Develop Amazon Lex bots and integrate Polly for voice
Build integrations using AWS Lambda & REST APIs (Salesforce/ServiceNow)
Implement event-driven workflows (Kinesis, EventBridge, Step Functions)
Manage infrastructure using Terraform/CloudFormation
Monitor performance using CloudWatch, Contact Lens, QuickSight

Required Skills

3+ years Amazon Connect experience
Strong in AWS (Lambda, API Gateway, DynamoDB, S3)
Experience with Lex, Polly, IVR design, APIs
Knowledge of telephony (SIP/VoIP) and contact center operations
Salesforce/ServiceNow integration
Public sector or healthcare experience -Desired but not required
CI/CD and DevOps exposure

ARK Strategies

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AWS Connect Engineer -Onsite 2days Sacramento,CA