Job Title: Sr. Manager, IT Infrastructure & Applications

Location: Mohali Office

Job Summary:

The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services.

Key Responsibilities:

1.IT Infrastructure Management:

Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services.
Ensure the availability, performance, and security of IT infrastructure.
Implement and manage disaster recovery and business continuity plans.
Monitor and optimize infrastructure performance, capacity, and scalability.
Manage data center operations, including hardware and software upgrades.

2.Applications Management:

Oversee the support and maintenance of enterprise applications.
Ensure applications are aligned with business needs and are scalable, secure, and reliable.
Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems.
Collaborate with business units to identify and prioritize application requirements.
Oversee the integration of new applications with existing systems.

3.Team Leadership:

Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff.
Foster a culture of continuous improvement, innovation, and collaboration within the IT team.
Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members.
Manage staffing, including recruitment, onboarding, and retention of top talent.

4.Vendor and Budget Management:

Manage relationships with IT vendors, service providers, and contractors.
Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services.
Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation.
Monitor and report on IT expenditures, ensuring alignment with budgetary constraints.

5.Security and Compliance:

Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).
Implement and maintain security policies, procedures, and controls to protect against cyber threats.
Conduct regular security assessments and audits to identify and mitigate risks.
Ensure compliance with internal policies and external regulatory requirements.

6.Strategic Planning:

Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals.
Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications.
Support the development and implementation of long-term IT roadmaps to support business growth and innovation.
Provide strategic guidance on IT investments and initiatives.

Qualifications:

Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus.
Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role.
Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable.
Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills.
Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation.
Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements.
Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus.

AVASO Technology Solutions

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Sr. Manager (IT Infrastructure & Applications)