Job ID: Dev-Eng-Pun-1279

Location: Pune

We are seeking a DevOps / Cloud Support Engineer with strong L2/L3 production support experience to manage and troubleshoot cloud-native infrastructure running on AWS and Kubernetes. This role is ideal for someone who thrives in incident response, root cause analysis, and maintaining highly available distributed systems.

## Key Responsibilities

Provide L2/L3 support for production Kubernetes clusters and AWS infrastructure
Troubleshoot complex issues across networking, compute, storage, IAM, and containerized workloads
Lead incident response, perform root cause analysis (RCA), and document post-mortems
Monitor system health, respond to alerts, and ensure SLA/SLO compliance
Manage and maintain Infrastructure as Code (Terraform)
Develop automation and operational scripts using Bash, Python, or Go
Support CI/CD pipelines and deployment workflows
Collaborate with engineering teams to resolve systemic issues and improve reliability
Participate in on-call rotation as needed

## Required Qualifications

Hands-on experience supporting production Kubernetes environments
Strong knowledge of AWS services (EKS, EC2, IAM, VPC, S3, RDS, CloudWatch, etc.)
Experience with Terraform for infrastructure provisioning and maintenance
Proficiency in Bash scripting and basic programming in Python and/or Go
Strong Linux systems administration and networking fundamentals
Proven troubleshooting experience in distributed/cloud-native environments

## Preferred Qualifications

Experience in 24/7 production support environments
Familiarity with monitoring tools (Prometheus, Grafana, ELK, Datadog, etc.)
Knowledge of Docker and containerization best practices
Understanding of cloud security and access control
Some experience with Python

If you are passionate about solving complex infrastructure problems, improving system reliability, and supporting mission-critical cloud platforms, we’d love to hear from you.

Bridgenext

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