Position Overview

We are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.

You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.

Key Responsibilities

Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling
Manage and optimize infrastructure across AWS and Azure environments
Deploy, manage, and troubleshoot applications using Docker and Kubernetes
Implement GitOps workflows utilizing ArgoCD
Automate provisioning and configuration management with Ansible and AWX
Administer and maintain Linux and Windows Server systems in hybrid environments
Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment
Monitor system health, implement security policies, and ensure high availability for critical services
Develop automation, tooling, and scripts using Bash, Python, or PowerShell
Troubleshoot production issues across multiple systems and platforms

Requirements

Required

Proven experience as a DevOps Engineer or in a similar role with at least three (3) years of experience
Expertise with AWS and Azure cloud infrastructure and services
Strong background in Docker and Kubernetes
Proficiency with Linux administration and shell scripting
Experience with GitOps principles and ArgoCD
Configuration management experience using Ansible and orchestration with AWX
Strong understanding of CI/CD using GitLab
Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows
Strong troubleshooting skills across software, infrastructure, and network layers
Strong scripting skills (Bash, Python, PowerShell, or similar)

Preferred

Experience managing Windows Server environments
Familiarity with Infrastructure as Code tools (Terraform, CloudFormation)
Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.)
AWS or Azure DevOps-related certifications

Soft Skills

Excellent analytical and problem-solving abilities
Strong written and verbal communication skills
Ability to work in agile, fast-paced environments
Detail-oriented with a strong commitment to quality delivery

Education

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world's leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.

CallMiner's core set of values - from teamwork and ownership to success and joy - serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

CallMiner

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