Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

What are the main roles and responsibilities?

We look after and support multiple business units, retail, digital banking, as well as Payment Platforms

24/7/365 monitoring, first and second line of all business units, we also are incident management, triage and customer facing (on the phone), we work closely with SRE, Development teams and Management layers across all our business units.

What are some highlights that would get a candidate excited about working this role for you

Digital Banking support more than 600 American Banks - 45+ million end users

Retail support more than 10,000 US Companies

Payments support of our own inhouse clearing house.

Where else are you going to get this type of exposure for your CV?

What do we offer?

Train you up on Linux and Windows to become an EXPERT

Have the opportunity to learn and become certified in the cloud – Google, Azure, AWS, VmWare.

In-depth training and coaching with the aim to train you up and allow you to grow and move to SRE / Network / Security / SD or stay with us and become a senior engineer.

Full hands on training of all our platforms.

Incident management training.

What do we need from you?

A good basic grasp of Linux

An understanding of ITIL

Rudimentary understanding of GCP

A willingness to learn - we will train you!

A good attitude and willingness to change lightbulbs.

A love of food!

Ability to work Just-Eat / Deliveroo and find discounts for team meal days.

Ability to get out of bed and online by 6am.

A SENSE OF HUMOUR and FUN!

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

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