Senior AWS Connect Engineer (Level III)

Addison, TX Area | Hybrid

Who We Are

CornerStone Technology Talent Services specializes in delivering elite engineering talent into complex, enterprise-scale transformations. We partner with organizations modernizing critical platforms—giving engineers the opportunity to own architecture, solve hard problems, and build systems that actually matter at scale.

Why This Role Stands Out

This is a hands-on, architecture-driven role focused on building a modern, cloud-native contact center platform using Amazon Connect and the broader AWS ecosystem.

You won’t be maintaining legacy systems—you’ll be:

Re-architecting and scaling a mission-critical CX platform
Driving a full cloud ownership transformation
Building event-driven, AI-enabled customer engagement systems

If you’ve worked in environments where Amazon Connect is more than just configuration—this is that next-level opportunity.

What You’ll Own

Architecture & Platform Engineering

Design and implement enterprise-scale Amazon Connect solutions
Build resilient, multi-region architectures with high availability and fault tolerance
Define routing strategies, IVR flows, and contact orchestration at scale

Serverless & Event-Driven Engineering

Develop distributed systems using:
AWS Lambda
API Gateway
DynamoDB
SNS/SQS event pipelines
Architect loosely coupled, event-driven workflows across the platform

Contact Center Modernization

Rebuild and optimize:
Contact flows (IVR)
Intelligent routing and queueing
Voice + chat + digital channel integrations
Transition from vendor-dependent solutions to fully internalized AWS ownership

AI-Driven Customer Experience

Implement and enhance:
Conversational interfaces (Lex or similar)
Chatbots and virtual agents
Real-time analytics and sentiment-driven routing
Contribute to a next-gen CX strategy focused on automation and intelligence

Infrastructure, Automation & DevOps

Define infrastructure using Terraform or equivalent IaC tools
Build and optimize CI/CD pipelines
Enable consistent, scalable deployments across environments

Performance, Observability & Reliability

Leverage CloudWatch, logging, and tracing for system visibility
Diagnose and resolve latency, scaling, and reliability issues
Engineer for high throughput and low-latency interactions

Technical Leadership

Act as a senior-level contributor and technical leader
Influence architecture decisions and engineering standards
Mentor engineers and elevate overall team capability

What You Bring

Core Requirements

Deep, hands-on experience with Amazon Connect in production environments
Strong background in AWS architecture and distributed systems
Proven experience building contact center / IVR platforms at scale
Expertise with:
Lambda, API Gateway, DynamoDB
Event-driven/serverless architectures
Experience with Terraform (or similar IaC tools)
Strong understanding of CI/CD and DevOps best practices

What Separates Top Candidates

Experience leading or contributing to large-scale platform migrations
Exposure to AI/ML integrations within contact centers (Lex, speech analytics, etc.)
Ability to think beyond implementation—toward platform strategy and scalability
Background in high-availability, customer-facing systems

CornerStone Technology Talent Services

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