Position Summary

GEICO’s Site Reliability Engineering is seeking an experienced Staff Devops Engineer who is passionate about building engineering solutions - tools, framework, and automation in performance, efficiency, and reliability domains. This is a newly created function within the Contact Center Transformation group with a deep focus to enable application teams to deliver enterprise-wide products that are highly performant, efficient, and reliable. Our workloads are spread between On-prem, Azure, and AWS and you will have exciting opportunities to solve complex problems in multi-cloud model. You can create a massive impact on our customers’ experience and Geico’s new mission towards Technology transformation.

Position Description

Our Staff Devops engineer is a part of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of reliability and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge experience to improve application’s performance, capacity benchmarking, improve availability and reliability, design and evolve cloud/infrastructure architecture, and leverage engineering solutions to solve operational problems. Our team works on numerous projects that involve AI in improving the experience for customers as well as agents, and this person will play a key role in automation, deployment and raising the bar on quality of all our AI applications.

Position Responsibilities

As a Staff Devops Engineer, you will:

Collaborate with the application teams to understand their pain points around performance, efficiency, reliability and formulate strategies to address recurring issues in a sustainable way.
Influence and build vision with application owners to ship quality products in a faster pace.
Ownership of the end-to-end delivery of team strategy and execution
Solve complex problems and be a strong advocate for open-source technologies and solutions.
Be technically hands-on in coding as well as building highly available systems.
Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way.
Be a strong thought leader in Site Reliability engineering, Operational excellence, and Devops Principles.
Consistently share best practices and improve processes within and across teams.

Qualifications

Hands-on with strong understanding of Site Reliability Engineering and DevOps principles.
Fluency with at least one modern language such as Python, Java, Go and experience with open-source software is a big plus.
Hands-on experience in managing infrastructure components through Infrastructure as Code using Terraform, Ansible
Strong technical acumen in Cloud Architecture, Performance Benchmarking, Capacity planning and Reliability tools.
Expert in Container orchestration (e.g., Kubernetes), container runtimes and OS (Operating System) optimization.
Experience in Observability platforms, application monitoring tools and performance analysis techniques.
Experience working with CI/CD pipelines, release orchestration
Working knowledge on any build tool like Jenkins, CircleCI or ADO
Experience managing & growing technical leaders and teams.
In-depth knowledge of data structures and algorithms.
Curious and willingness to work on applied AI solutions.

Experience

6+ years of coding experience
5+ years of development of tooling and engineering solution in a large-scale, mission-critical environment
5+ years of hands-on work experience supervising personnel in a technical environment
5+ years of experience with one of the public cloud - AWS, GCP, Azure, or another cloud service

Annual Salary

$115,000.00 - $230,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan
Tuition Assistance
Paid Training and Licensures
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

GEICO

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