📍Host360 | Support Team

For engineers who love troubleshooting problems on modern infrastructure - not just using it.

Job Title: Cloud Support Engineer Intern (Cloud Infrastructure & Managed Services)

Company: Host360

Location: Remote

Type: Paid Internship

Duration: 6 Months

Opportunity for Full-Time: Yes (Based on Performance)

Positions: 3

Stipend - Upto 15K INR (Experienced Members will be given more preference)

Position Overview

We are seeking a motivated and customer-focused Cloud Support Engineer Intern to join our Cloud Infrastructure & Managed Services team. This role is designed for early-career professionals who are passionate about cloud technologies, infrastructure operations, virtualization, and enterprise IT services.

The successful candidate will be responsible for supporting the day-to-day operations of cloud platforms, virtualized environments, storage systems, backup solutions, and managed infrastructure services delivered to enterprise customers. Working alongside experienced cloud architects and operations engineers, the Cloud Support Engineer will assist in monitoring, troubleshooting, incident management, service provisioning, and operational support activities across public, private, and hybrid cloud environments.

This position provides an excellent opportunity to develop hands-on expertise in cloud infrastructure, virtualization, operating systems, storage, networking, automation, and customer support within a Cloud Service Provider (CSP) environment.

Educational Qualifications

Bachelor's degree in computer science engineering or information technology

Key Responsibilities

Cloud Operations & Monitoring

Monitor cloud platforms, virtual infrastructure, storage systems, and managed services to ensure optimal performance and availability.
Perform first-level troubleshooting of cloud infrastructure incidents and service disruptions.
Analyze alerts generated by monitoring platforms and take appropriate corrective actions.
Escalate complex technical issues to senior engineering teams while maintaining ownership of customer communication and coordination.
Participate in 24x7 operational support activities as per business requirements.

Infrastructure Administration

Support provisioning, deployment, and lifecycle management of virtual machines, cloud resources, and customer environments.
Assist in managing compute, storage, networking, backup, and disaster recovery services.
Support routine maintenance activities, patch management, upgrades, and system health checks.
Assist with resource allocation, capacity planning, and infrastructure optimization activities.

Customer Support & Service Management

Respond to customer service requests, incidents, and operational queries within defined SLA commitments.
Participate in Incident, Problem, Change, and Service Request Management processes.
Maintain accurate updates within ticketing systems and operational platforms.
Coordinate with internal technical teams to ensure timely issue resolution and service delivery.

Backup, Storage & Business Continuity

Support backup and recovery operations across customer environments.
Assist in monitoring storage systems and ensuring data protection compliance.
Participate in disaster recovery testing and business continuity activities.
Support troubleshooting of backup, replication, and storage-related issues.

Documentation & Compliance

Maintain and create technical documentation, operational procedures, and knowledge base articles.
Document customer environments, configurations, and support activities.
Ensure adherence to organizational security, compliance, and operational standards.
Contribute to process improvement and operational excellence initiatives.

Learning & Development

Participate in technical training programs and certification initiatives.
Develop expertise across cloud platforms, virtualization technologies, storage systems, and managed services operations.
Stay current with emerging cloud technologies and industry best practices.

Required Technical Competencies

Cloud & Virtualization Fundamentals

Basic Cloud Computing Concepts
Public, Private, and Hybrid Cloud Models
Virtual Machines and Hypervisors
Resource Provisioning Concepts
Infrastructure as a Service (IaaS)

Operating Systems

Microsoft Windows Server Administration
Linux Administration Fundamentals
User and Access Management
Basic System Troubleshooting

Storage & Backup Fundamentals

SAN, NAS, Block Storage and Object Storage Concepts
Data Protection and Backup Fundamentals
Snapshot and Replication Concepts
Disaster Recovery Basic

Networking Fundamentals

Networking Fundamentals
IP Addressing and protocols
DNS, DHCP, NAT
VLAN Concepts
Basic Routing and Switching Knowledge
Network Troubleshooting Fundamentals

Monitoring & Service Management

Infrastructure Monitoring Platforms
Ticketing and IT Service Management Tools
Log Analysis and Event Monitoring
Incident and Change Management Processes

Preferred Technical Skills (Good to have)

Candidates possessing exposure to the following technologies will be given preference:

VMware vSphere
Nutanix Administration
Microsoft Hyper-V
Proxmox Virtualization
OpenStack
Kubernetes Fundamentals
Docker Containers
S3-Compatible Object Storage
Backup Technologies
PowerShell
Bash Scripting
Python Fundamentals
Infrastructure Automation Tools

Preferred Certifications (Good to have)

The following certifications are desirable but not mandatory:

AWS Cloud Practitioner
Microsoft Azure Fundamentals (AZ-900)
Google Cloud Digital Leader
VMware VCTA or VCP (Associate Level)
Red Hat RHCSA (Entry Level)
CompTIA Cloud+
CompTIA Server+

Desired Attributes

Strong analytical and troubleshooting skills.
Excellent verbal and written communication abilities.
Customer-centric mindset with strong service orientation.
Ability to work effectively within cross-functional teams.
High level of ownership, accountability, and attention to detail.
Strong willingness to learn cloud and infrastructure technologies.
Ability to perform in a fast-paced operational environment.

Key Performance Indicators (KPIs)

Incident Response and Resolution Performance
SLA Compliance
Customer Satisfaction Metrics
Service Request Fulfillment Performance
Infrastructure Availability Metrics
Documentation Accuracy and Compliance
Change Success Rate
Technical Skill Development and Certification Achievement
Adherence to Operational and Security Standards

Host360

New Jobs

Cloud Support Engineer Intern