Day-to-Day

Technical Support:
- Provide L2 support for GCP environments, focusing on GKE/Kubernetes.
- Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters.
- Collaborate with L1 support and other teams to ensure timely resolution of issues.
Technical Leadership:
- Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture.
- Provide technical guidance and support to team members, ensuring best practices are followed.
- Conduct regular team meetings and technical reviews to ensure alignment with organizational goals.
- Assist Shwet in leading the group and major incident calls as needed
Incident and Problem Management:
- Manage and resolve incidents and problems in a timely manner.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Document incident resolutions and contribute to the knowledge base.
Change and Release Management:
- Review and approve Change Requests in ServiceNow.
- Participate in change management processes to ensure minimal disruption to services.
- Coordinate with relevant teams to deploy changes and updates.
Monitoring and Performance Tuning:
- Monitor GCP and Kubernetes environments to ensure optimal performance and availability.
- Identify performance bottlenecks and implement tuning measures.
- Utilize monitoring tools to proactively detect and resolve issues.

Must Haves

Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
- Minimum of 7 years of experience in IT support or cloud support roles.
- At least 3 years of hands-on experience with GCP services, including GKE/Kubernetes – specifically landing zone experience.
- Proven experience in a leadership or technical lead role.
Technical Skills:
- Strong proficiency in GCP services (Compute Engine, Cloud Storage, Cloud Networking, etc.).
- Expert knowledge of GKE/Kubernetes, including cluster management, deployments, and scaling.
- Familiarity with containerization and orchestration tools (Docker, Helm, Istio).
- Experience with monitoring and logging tools (Stackdriver, Prometheus, Grafana).
- Experience with Terraform – everything in their environment is managed by terraform
Leadership Skills:
- Strong leadership and team management skills.
- Ability to mentor and develop junior team members.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new technologies.

Plusses

Skills: cloud,gcp,google,kubernetes,google cloud,gke

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