At Intuit, Identity & Profile is the foundational layer that powers every product — from TurboTax to QuickBooks to Credit Karma. Our platform serves hundreds of millions of customers and must be highly available, massively scalable, and always evolving. We're looking for a Principal Engineer who is backend-heavy, reliability-obsessed, and still writing code.

⚙️ The Role This is a dual-skill position — not a DevOps role.

You'll spend the majority of your time as a hands-on Java backend engineer, designing and building production-grade microservices and foundational platforms. The rest of your time you'll own our Site Reliability posture — defining SLOs, driving incident management, and building the automation that makes our systems smarter and our engineers' lives easier.

If you think in JVM internals and SLOs simultaneously, this role was written for you.

💻 What You'll Do

Backend Engineering (~60%) → Write production-grade Java (11/17+), Spring Boot microservices and RESTful APIs → Drive JVM performance engineering — GC tuning, heap profiling, low-latency design → Architect highly available distributed systems at scale → Build internal developer tooling and foundational platforms

Site Reliability (~40%) → Define and own SLOs, SLAs, and error budgets for Profile services → Lead end-to-end incident management, RCAs, and blameless postmortems → Diagnose production failures using thread dumps, heap dumps, and distributed traces → Build AIOps automation using LLMs and GitHub Copilot to reduce toil and cut MTTR

✅ What We're Looking For

→ 10+ years of Java backend experience — JVM internals, Spring ecosystem, distributed systems → Proven SRE experience — you've run incident bridges, written postmortems, and moved the reliability needle → Deep diagnostic skills — flame graphs and thread dumps are second nature to you → Experience building with AI tooling — not just using Copilot, but engineering automation on top of LLMs → Strong cross-functional instincts — you influence product decisions without losing your technical edge → Agile/Scrum experience in a fast-moving engineering org

🛠️ Tech Stack Java 17+ · Spring Boot · REST/gRPC · AWS (EKS, RDS, SQS) · Kubernetes · Prometheus · Distributed Tracing · GitHub Copilot · AIOps

Intuit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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