About The Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable.

We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.

What You'll Work On

CI/CD & Release Engineering

Build, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows
Automate repetitive build and release activities
Troubleshoot pipeline failures and improve pipeline reliability
Work with version control and release workflows

Tools / Technologies:

Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, Helm, Argo CD, or equivalent.

Developer Productivity & Automation

Develop scripts and tools that simplify engineering workflows
Automate repetitive operational and development tasks
Identify small but impactful areas of friction in developer workflows
Build and maintain CLI-based utilities and internal tooling

Languages / Technologies:

Python, Shell/Bash, Java, Clojure, Go, or equivalent.

Cloud & Infrastructure

Work with cloud infrastructure supporting CI/CD and development environments
Contribute to infrastructure provisioning and configuration automation
Understand basic cloud networking, compute, storage, and IAM concepts

Tools / Technologies:

AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Ansible, or equivalent.

Containers & Kubernetes

Build and work with containerised applications and workloads
Support Kubernetes-based development and deployment environments
Troubleshoot common container and Kubernetes issues

Tools / Technologies:

Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, or equivalent.

Observability

Implement and maintain basic monitoring and logging for DevX systems
Use metrics, logs, and traces to troubleshoot issues
Contribute to dashboards and alerts for engineering infrastructure

Tools / Technologies:

Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, OpenTelemetry, or equivalent.

Security

Follow secure development and CI/CD practices
Contribute to security checks within engineering workflows
Understand basic concepts around IAM, secrets, dependencies, and container security

Tools / Technologies:

Trivy, Snyk, Prisma Cloud, Checkov, cfn-guard, OPA/Conftest, or equivalent.

Build, Test & Developer Environments

Support development and test environments used by engineering teams
Help improve build and test workflows
Troubleshoot issues related to developer environments and tooling
Contribute to sandbox and environment automation

Troubleshooting & Reliability

Diagnose issues across CI/CD, infrastructure, containers, and development environments
Use logs, metrics, and system information to perform root-cause analysis
Escalate and collaborate effectively on complex issues
Participate in operational support and incident resolution

Requirements

What We're Looking For

2-5 years of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field
Good understanding of Linux/Unix systems
Hands-on experience with CI/CD and automation
Working knowledge of Git and software development workflows
Experience with Docker and/or Kubernetes
Experience with at least one programming or scripting language
Exposure to cloud platforms, preferably AWS
Basic understanding of Infrastructure as Code
Understanding of monitoring, logging, and troubleshooting
Strong problem-solving and debugging skills
Comfortable working with CLI-based tools
Good communication and documentation skills
Willingness to learn and work across different technologies
Ability to take ownership of assigned tasks and drive them to completion

Good to Have

Experience with Jenkins or another CI/CD platform
Experience with AWS
Experience with Kubernetes/EKS
Experience with Terraform, AWS CDK, CloudFormation, or Ansible
Experience with Python or Shell scripting
Exposure to Prometheus/Grafana or similar observability tools
Familiarity with Helm and GitOps
Experience working with developer tooling or internal engineering platforms
Familiarity with VSCode, IntelliJ, or similar IDEs
Experience working with testing infrastructure

Benefits

What Success Looks Like

Reliable execution of assigned DevX projects and tasks
Reduction of repetitive manual engineering work through automation
Improved reliability of CI/CD and development workflows
Faster troubleshooting and resolution of DevX issues
Growing ownership of DevX systems and tools
Positive collaboration with engineering teams

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