Location: Hybrid, Iselin, NJ

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.

About the Team:

As an AWS WorkSpaces Engineer, you will be the primary architect and administrator of our cloud desktop infrastructure. You will own the end-to-end lifecycle of AWS WorkSpaces—from large-scale deployment and image management to high-level escalation support. Your goal is to deliver a seamless, high-performance virtual desktop experience while driving cost efficiencies and technical excellence across the organization. You will provide seamless Tier 1 to Tier 3 support to resolve immediate end-user challenges while simultaneously engineering the robust AWS infrastructure that prevents those issues from recurring. You will own the "Day 1" onboarding experience and the "Day 2" optimization of our global AWS WorkSpaces environment, ensuring a high-performance, cost-effective, and secure workspace for every employee. Core responsibilities include but are not limited to:

Responsibilities:

Deployment of AWS Workspaces in various AWS accounts
Diagnosing, troubleshooting configuration issues with AWS Workspaces which are not operating as expected
Distinguish between application, operating system, network, and hardware problems
Ability to present complex technical information to non-technical audiences
Must have knowledge of Active Directory management (AWS hosted Active Directory a plus!), maintenance, and Group Policy Object creations
Experience creating Windows images, Linux/Ubuntu deployments, and troubleshooting both OS platforms
Collaborate with AWS CloudsOps engineering teams to evaluate and develop scalable AWS solutions to better access resources in AWS accounts
Must have excellent verbal and writing skills to create and maintain AWS Workspace documentations for the extended team
Be able to modify and improve existing AWS infrastructure
Provide users with support on technical, operational, and user/account-related issues, on the phone, via email/ticketing system and/or in person
Ability to work independently on projects and deliver on or before deadlines
Attend meetings with various stakeholders to ensure requirements are assessed and deliverables are on target
Continuously evaluate ways to provide Amazon Workspaces as a cost effective and efficient offering
Educate the wider team on best practices and ensure high levels of service are being provided
Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld
Maintain proper tracking of problem resolution and conduct trend analysis for reference and management reporting

Qualifications:

Bachelor's Degree in Computer Science or Computer Information Systems
Experience: 3-4yrs supporting AWS Workspaces or VDI environments

Preferred Candidates should have a minimum of one of the certifications below:

AWS Certified Solutions Architect - Associate
AWS Certified Cloud Practitioner

Your Competencies:

Must have thorough understanding of AWS Cloud infrastructure
Have thorough understanding of AWS Workspaces and deployment on a mass scale
Ability to review, understand and extract data from Nuvens Workspace Manager or equivalent endpoint management solution
Prior experience of administering Windows and Active Directory is essential
Reproduce technical problems, diagnose causes, identify temporary solutions and communicate status updates to AWS Users
Inform and instruct the wider team on new products, features and best practices
Manage and assist in the development and revisions of Training Presentations, Quick Reference Guides and Other Support Materials
Strong Customer Service skills, both telephone and email, with excellent oral and written communications
Ability to work with minimal supervision while adhering to tight deadlines
Deliver high quality of work keeping in frame support metrics like Customer Satisfaction, Turnaround Times, timely follow ups etc.
Be able to prioritize work based on business and customer demands
AWS Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps Administrator certifications very much preferred
Previous AWS console and Synchronet Click administration is a big plus
Leverage tools to provide cost savings year on year availability for out of hours support if/when required

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500- $106,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata’s seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.

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