Moodle with us!

We're the world's most popular learning platform and we're on a mission to empower educators to improve our world.

We're excited to invite an AWS or DevOps Engineer to join us in making a meaningful contribution to Moodle's future growth! As part of the India Services team, you'll collaborate closely with Project Managers to tackle a variety of hosting and unhosting tasks. In this role, you'll also be responsible for providing daily support for the technologies we use at Moodle, ensuring that our application infrastructure remains available and reliable for our online presence. Plus, you'll play a key role in helping our team make the most of technology to achieve their goals!

What Your New Job Can Look Like...

At Moodle, no two days will ever be the same, but most days in this role usually involve a mix of:

Provide support for multiple AWS clusters, ensuring efficient operation and service needs are met
Collaborate with the ICT DevOps to maintain the performance and reliability of clusters hosting client applications
Follow best practices in deployment, availability, performance optimisation, and automation for a robust infrastructure
Assist the support team with escalated client application issues, troubleshooting complex problems
Research and test new products and enhancements to improve service offerings and infrastructure
Consult developers on optimal infrastructure configuration to support development and deployment
Provide consultation to remote clients, ensuring effective communication and need satisfaction
Participate in on-call duties, responding to urgent issues and tracking resolutions in a ticketing system
Support and enhance data lake solutions by identifying and resolving reported problems
Create custom database reports for clients, utilising data analysis for informed decision-making
Review all operational and security policy and procedures
Accountable for the ongoing review and maintenance of documentation ensuring they are always kept up to date
Any other duties as required

Requirements

We'd love to hear from you, especially if you can talk to us about your:

Experience in technical leadership/management roles and knowledge of high availability, fault tolerance, performance, and disaster recovery best practices
Over 5 years in Linux/Unix system administration, with at least 1 year of Kubernetes experience in production
Experience with CI/CD tools (GitLab, Jenkins) for automation
Skilled in diagnosing network, system, and application issues
Strong Docker orchestration knowledge
2-3 years of cloud administration experience, preferably AWS
Able to work effectively in large production environments
Experience with code repositories (Git/GitLab) and some familiarity with configuration management, especially SaltStack
Experience in infrastructure as code, preferably Terraform
Strong problem-solving and communication skills
Ability to produce detailed reports on issue resolutions, proficient in documentation and client service records
Aptitude for learning quickly in fast-paced settings with the capability to suggest performance and monitoring enhancements
Intermediate database administration knowledge (MySQL/PostgreSQL & AWS variants)
Willing to be on-call and work after hours as needed

You'll sweep us off our feet if you have:

Configuring and support monitor tools such as Prometheus, Grafana, NewRelic, ElasticStack
Programming experience - one or more of the following: NodeJS, PHP,R or Bash shell scripting
Has a good understanding of Moodle
Experience working with a development based organization
Experience using ticketing systems like JIRA, Freshdesk or Salesforce
Kafka architecture and support
Deep understanding of Open Source software and organizations

Benefits

What life at Moodle is like...

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We've built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

What else, you say?

Our team promotes a flexible working environment that promotes true work life balance
We believe in motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best
Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth
Work with a global team on a worldwide platform and make a real difference
As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good
Other excellent benefits, like access to our Employee Share Purchase plan, casual and earned leaves to recharge yourself, also volunteer and enjoy a day off for your birthday!, or choose your own optional holiday and many more!

Learn More About Your New Workplace...

Moodle is the world's most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.

Find out more about us on our website.

Does al l this sound good? If yes...

Click on the following link to apply
Add your resume and anything else you'd like to add... in English, please
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At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We're committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.

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