At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Location: Richardson, TX

Hybrid (2 days onsite per week)

So, what’s the role all about?

As a Senior DevOps Engineer, you’ll be at the forefront of managing and enhancing our Cloud Infrastructure and CI/CD pipelines.

You’ll have a direct impact on the performance and reliability of our applications by optimizing the way we build, deploy, and manage them.

The role will work closely with DevOps team members based in different locations and form part of a follow-the-sun support escalation model for infrastructure issues.

How will you make an impact?

Cloud Infrastructure Management: Lead the design, implementation, and maintenance of scalable, highly available, and cost-efficient cloud infrastructure on AWS.
Infrastructure as Code (IaC): Champion the use of CloudFormation, Terraform and CDK to provision and manage infrastructure resources in a secure, repeatable, and automated manner.
Containerization & Orchestration: Oversee the deployment, scaling, and management of containerized applications, ensuring optimal performance and fault tolerance.
CI/CD Pipeline Development: Own and continuously enhance the CI/CD pipeline, leveraging tools like Jenkins, GitHub Actions, to automate build, test, and deployment workflows.
Version Control & Collaboration: Manage source code and collaborate efficiently using Git, ensuring best practices and streamlined workflows across teams.
Scripting & Automation: Develop advanced automation scripts in Python, Groovy, Shell, and JavaScript to improve system efficiency, eliminate manual tasks, and automate complex workflows.
Monitoring & Logging: Design and implement robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK) to ensure system health and performance, proactively identifying and resolving issues.
Collaboration: Collaborate with R&D teams (developers, architects, and product managers) to ensure smooth integration and continuous delivery of new features and updates.
Security: Lead the implementation of security best practices, ensuring compliance with internal and external standards, and driving improvements in infrastructure and application security.

Have you got what it takes?

Experience: 5+ years of hands-on experience in DevOps or a related field, with a proven track record in managing cloud infrastructure and CI/CD pipelines at scale.
Cloud Platforms: In-depth experience with AWS services and a strong understanding of cloud security, cost management, and best practices.
IaC Tools: Strong experience with CloudFormation and Terraform for provisioning and managing infrastructure. AWS CDK experience is a plus.
Containerization & Orchestration: Expertise in containerization technologies such as Docker and orchestration platforms like EKS/ECS.
CI/CD: Advanced hands-on experience with Jenkins, GitHub Actions, with a deep understanding of pipeline design, optimization, and troubleshooting.
Scripting & Automation: Advanced proficiency in scripting languages such as Python, Groovy, Shell, and JavaScript, with a focus on automating infrastructure management and application deployment.
Monitoring & Logging: Experience implementing robust monitoring and logging solutions (e.g., Prometheus, Grafana, ELK stack) to ensure real-time visibility into system performance and health.
Strong communication skills with the ability to effectively collaborate with global teams, providing technical insights and clear documentation.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Senior DevOps Engineer