OVERVIEW

The Cloud Engineer is a full-time position and operates as a member of the Cloud Engineering Team within the IT Systems Infrastructure group. The position's role is to work collaboratively with fellow Cloud Engineering Team resources to complete various tasks throughout the service lifecycle of cloud, on-premises, and hybrid infrastructure components. These tasks include designing, implementing and documenting cloud infrastructure components, migrating on-premises systems to cloud services, maintaining the operational effectiveness of the cloud infrastructure, and optimizing performance and capabilities of the cloud infrastructure utilizing a continual service improvement model. The primary objective of these activities is to deliver value, via highly available IT Services, to the member owners of Northwest Federal Credit Union.

RESPONSIBILITIES

Work collaboratively with other IT teams, and business units to ensure the availability, reliability, and scalability of the cloud systems infrastructure
Plan, design, and implement IaaS, PaaS and SaaS cloud-based solutions in Microsoft Azure
Support project planning by developing implementation plans, milestones, risk assessments, and technical requirements, to deliver projects on-schedule, with minimal impact to both business units and members
Collaborate with Business units and Development teams to evaluate and identify optimal cloud solutions in support of development and procurement efforts
Acquire licensing and software in accordance with established procurement processes
Deploy new applications and enhancements to existing applications, software, and operating systems
Utilize a Continual Service Improvement model and leading best practices to ensure that proposed and existing cloud systems remain efficient and aligned with organizational goals
Recommend optimizations and improvements to achieve those goals and leverage systems to their fullest
Manage hybrid directory and identity services in Microsoft Azure and on-premises ensuring consistent and seamless experiences for users
Manage backup and recovery solutions to meet established RTOs and RPOs
Design and conduct business continuity tests for cloud and on-premises systems in accordance with established testing schedules
Produce automated reports, dashboards, and metrics to aid in the monitoring of cloud systems
Serve internal and external members by demonstrating technical leadership throughout the organization by delivering IT Solutions in a timely and effective manner
Increase visibility into project statuses by providing regular updates which highlight incremental advances and overall progress toward meeting established commitments
Use cloud tools to track cloud expenditures and ensure costs stay within budgetary limits
Adhere to IT asset management policies and assist Information Security in monthly reconciliation efforts
Complete Problem Management processes in accordance with Service Level Agreements
Complete Request Fulfillment processes in accordance with Service Level Agreements
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

QUALIFICATIONS

Required

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent hands-on experience may be considered in lieu of degree
Minimum 5 years experience with systems infrastructure planning, security principles, and general IT service management best practices
Minimum 3years' experience designing, implementing, administering, and supporting cloud systems on Microsoft Azure
- Must have experience with hybrid cloud architectures and connectivity between on-premises infrastructure and Azure environments.
Working knowledge of VMware virtualization technologies
Experience installing, configuring, and maintaining Microsoft Windows server environments
Strong working knowledge of identity management systems, Microsoft Entra ID, role-based access control, privileged access, conditional access, MFA, identity lifecycle management, and hybrid identity services
Strong organization and project management skills
Strong written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences
Ability to work collaboratively with IT, Information Security, Network Engineering, application teams, vendors, and business stakeholders
Strong service ownership mindset with the ability to manage incidents, service requests, changes, problems, and project deliverables in accordance with established SLAs and change management processes
Must be able to work M-F 8-4:30 regularly, but also able to work a rotational/on-call/ad hoc schedule, including extended hours or weekends

Preferred

IT certifications such as, Microsoft Certified Azure Administration, Microsoft Certified Azure Solutions Architect, or equivalent certifications on other Cloud platforms, or other IT related fields.
Experience deploying, managing, and monitoring Microsoft Azure-based IaaS, PaaS, and SaaS services.
Experience with Azure Monitor, Log Analytics, Application Insights, Microsoft Defender for Cloud, alerting, dashboards, and operational reporting.
Experience with infrastructure scripting and automation tools such as PowerShell, Azure CLI, Bicep, ARM templates, Terraform, Bash, or Python.
Experience with Microsoft 365 administration, including Exchange Online, SharePoint Online, OneDrive, Teams, Purview, and Defender services.
Familiarity with the Okta platform, Microsoft EntraID, and Microsoft Intune.
Experience with ITSM platforms such as ServiceNow for incident, request, change, problem, asset, and configuration management.
Experience with Cohesity and Zerto applications or other backup, disaster recovery, and business continuity solutions, including RTO/RPO planning, recovery testing, and documentation.
Databases and Data Platforms including Microsoft SQL server, MySQL, Azure SQL, Azure Cosmos, Azure Data Factory.
Familiarity with Zero Trust architecture, NIST Cybersecurity Framework, or other regulatory/security frameworks.
Familiarity with Agile project management practices and administering Azure DevOps.
Experience mentoring team members, developing standards, and contributing to cloud architecture strategy.

Northwest Federal Credit Union

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Cloud Engineer