Position Description Summary

The Cloud Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology deployed in all cloud environments. This role is a key position within the IT Infrastructure team and will be called upon to resolve the highest-level technical issues. The goal is to ensure the integrity and high availability of the system infrastructure to provide maximum performance for the user community that includes Paradies Lagardère Support Center staff, field personnel, clients, partners, customers, and suppliers.

Duties And Responsibilities

Provide technical services and support for the following areas:
- Network level: Cloud Virtual Networking and VMWare NSX-T for On-Prem clouds.
- Microsoft related technologies: Windows Server Roles, O365, SQL, Project, etc.
- Virtualization technologies: VMware ESXi, vCenter, Horizon, and HyperV, vRealize
- Remote access solution support: Microsoft AlwaysOnVPN and Remote Desktop Services
- Remote monitoring and management of system alerts and notifications (PRTG and Kaseya)
- Enterprise Deployments: System deployments allowing for redundancy between data centers.
- Disaster Recovery and Business continuity
Work escalated support issues related to Microsoft’s core business solutions, general connectivity, security, and remote access solutions.
Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Work with IT Teams to engineer projects, identify new products and solutions, and research solutions
Document maintenance for all system infrastructure
Communication with end-users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Be available for other engineers and coach them to resolution
Travel, typically overnight, required for some locations
Adhere to policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Adhere to enterprise system standards, practices, and policies
Take responsibility for the success of all system related projects within the company
Good oral, written and interpersonal skills; must be able to work effectively with other team members
Leadership qualities to include mentoring others and willingly providing knowledge transfer and training to other IT employees
Excellent team collaboration skills and proficient in establishing and maintaining effective communication and processes
Intermediate knowledge of networks and network terminologies and remain current with the "state of the art" technologies as it applies to secure connectivity
A wide degree of creativity and latitude is expected
Ability to manage various vendors and ensure quality and SLA standards are met
Ability to operate a variety of hand tools and crimping tools
Ability to work independently on projects and daily activities
Ability to work on multiple projects with varying deadlines
Ability to work in a team and independently when required
Participates on 24/7 on call support as part of a team
Provide support for a broad range of end-user issues when needed
Must be able to travel throughout Canada and the United States of America.

Position Qualifications

Minimum of ten years of experience with Microsoft server roles and operating systems
Minimum of three years of experience deploying highly available systems, to include Failover clustering, Network Load Balancers, Clustered Servers, etc.
Minimum of two years of experience deploying VMs and Services in Microsoft Azure Cloud
Experience with permissions/security technologies
Experience with telephony technologies
Experience with systems like firewalls, routers, load balancers, and switches
Experienced in best practices for the use of a distributed Microsoft network
Writes, maintains, and reviews complete and concise technical and project documentation
Presents training presentations on multiple technical levels
Experience managing vendors/third-party service providers
A good understanding of the following technologies:
- Hyper-V, vSphere, Citrix, SQL, and Remote Desktop Services
- Exchange Server 2003 – 2016
- Windows Server 2003 – 2019
- MFA/SAML/SSO
- PowerShell Scripting
- MCSA Server 2016
- MCSE Server Infrastructure
- Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
- VMWare NSX-T
- Hyperconverged Infrastructure (Dell vxRails preferred)
- Microsoft Azure Cloud Infrastructure
3+ years of experience working in Managed Services

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