Position Summary

This position leverages people, processes, and technology to stimulate collaboration and innovation across the entire software development, operations, and release process. Shall advocate f or cross functional team engagement, automation, and continuous improvement, while leading and promoting by example. The DevOps Engineer will design, build, and maintain stable and efficient infrastructure environments required to deploy Q-Free software in both internal and external networks. This includes verifying the readiness of core technology stacks necessary to implement and monitor a system. The candidate will be responsible f or deployment of the Q-Free software once all system readiness tasks are complete. The DevOps Engineer works independently to investigate technologies, recommend and implement solutions, collaborates and contributes to complex tasks within the job f unction. May assume a team lead role f or a project team. Support includes both internal systems (Q-Free offices) and external (client) systems at Q-Free facilities or located within the client’s facilities.

Responsibilities

Rely on experience and judgment to independently plan and accomplish goals
Facilitate communications that reach across Sales, Engineering, Configuration Management, Support and Project Management teams
Utilize a consistent DevOps approach to improve all phases of the process and ensure end -to-end quality across functions
Design and build efficient and stable infrastructure to optimize service delivery to meet project uptime requirements in both cloud and client hosted environments throughout the software development lifecycle
Identify and implement automated infrastructure capabilities like backups, security tools, and monitoring
Monitor, troubleshoot, maintain, and continuously improve processes for building, packaging, and deploying software
Baseline recording, identifying product thresholds and track trend development for performance metrics on all products (in regard to deployments and configuration)
Identify and implement new tools to improve deployment infrastructure and monitoring capabilities
Virtual machine management, set up, and configuration utilizing VMware, Hyper-V,
Construct, manage, and implement configuration management (CM) automated install processes for all products and customers
Installation of proprietary, public, and third- party software on development, test, and/or production This includes customer environments. Responsible for maintaining detailed installation instructions for each installation. Ability to troubleshoot installation issues.
Kubernetes management, including installing clusters on bare metal/virtual servers, managing cloud clusters, configuring, deploying, and updating pods and containers and managing nodes and storage
Maintain Software Release Record for each customer’s site
Perform database import/exports, execute scripts; ideally be able to create and run complex SQL queries
Conduct field device testing, software release rollout, OS patching, Application Configuration, COTS tool upgrades, etc.
Routinely work with customer to coordinate and conduct software release rollout to production sites for multiple Q-Free products
Work with Sales, Engineering, and Operations to design, document, and propose architecture solutions for future and existing customers.
24/7 on-call support is required to support after hours infrastructure issues in order to meet project service level agreements and performance requirements

NOTE: Additional duties may be assigned as the position evolves and technologies change

Experience

Minimum of 7 years of experience designing, deploying, and maintaining on-premises and hosted solutions
5 years of experience as a DevOps Engineer in a scalable production environment
5 years of expertise with DevOps processes and tools supporting Agile application development teams, leading to continuous integration, test, and deployment methods
3 years of experience with Kubernetes and management platforms like Rancher
3 years of experience with Git version control and hosted platforms such as GitHub, Bitbucket
3 years of experience with CI/CD software such as CircleCi, Jenkins
3 years of experience with scripting languages like Python, Perl, Bash, PowerShell, PHP
3 years of experience with programming languages like Java, Go, JavaScript, C++
with common API endpoints such as Rest, GraphQL, Soap
Strong knowledge maintaining and updating Kubernetes applications using tools such as Helm
Experience writing SQL and working with databases such as PostgreSQL, Oracle, MongoDB
Familiar with security tools such as Rapid7 InsightVM Vulnerability Management, Trend Micro
Familiar with ELK, Prometheus, CloudWatch, and similar platforms
Knowledge of reporting tools such as Jasper Reports is a plus
Experience automating performance testing and using performance testing tools is a plus
Experienced with network infrastructure, database, cloud and data center operations, and security protocols

Competencies

Excellent oral and written communication skills
Customer-oriented, positive, can-do attitude, flexible and self-motivated
Proven attention to detail
Ability to self-manage assigned tasks and projects
Excellent troubleshooting skills
Strong knowledge of Linux and/or Windows OS administration
Understands AWS, Azure, and other cloud services
Ability to utilize scripting for automated releases, testing, and deployments
Solid understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments, preferably in AWS and Azure.
Candidate must demonstrate experience managing multi-node clusters and explain how to perform common maintenance task, such as changing the IP address or the host nodes or changing the storage locations for pods and services.
Working knowledge of IP networking, VPNs, DNS, load balancing and firewalling

Education Requirements

Bachelor’s degree in Computer Science or related field or equivalent work experience in lieu of

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DevOps Engineer