Job Descrip.tion

The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.

Rackspace is hiring Azure Cloud Engineers to deliver Fanatical Support with Microsoft Azure. Fanatical Support for Azure includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native Azure and 3rd party tool-chains and automation oriented agile principles.

Through both hands-on and consultative approaches, you will be responsible for supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and tickets.

Skills

At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:

Working knowledge of Microsoft Azure Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc
Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance
Intermediate understanding of central networking concepts: VLANs, layer 2/3 routing, access lists & load balancing
Good understanding of design of native Cloud applications, Cloud application design patterns and practices
Working knowledge of using ARM and/or Terraform

Responsibilities

JOB REQUIREMENTS:

Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams
Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform
Architect Azure environment best practices and deployment methodologies
Create automation tools and processes to improve Team and Racker day to day functions
Educate customers on Azure and Rackspace best practices and architecture
Assist in educational briefings for teammates to advance in technical trainings for continued growth
Act as an escalation point for our Support Engineers when required
Provide a continuous Fanatical Support experience for our customers

Qualifications

5+ years experience working with Azure and executing cloud deployments
Working knowledge of Azure Resources and Services, Scaling, Load Balancing, CDNs, Networking etc.
Experience automating and orchestrating workloads on Azure
Experience creating Terraform and/or ARM templates
Experience in scripting specifically PowerShell and Bash.
Experience with Microsoft Active Directory.
Experience with Terraform
Experience on KQL for Alert Creation and modifications
Experience in the Azure services & APIs.
Strong Windows skills
Knowledge of databases (SQL Server and MySQL)
Working knowledge of Backup and Recovery methodology and implementations
Knowledge of supported network appliances and related solutions in Azure is preferred.
Knowledge of Azure federation services is preferred.
Excellent written and verbal communication skills with ability to communicate both technical issues to nontechnical and technical audiences
Effective with time management and expected deliverables
An ability to multi-task and work on multiple concurrent projects
Must have Azure 900 & 104 Certifications
Should be ready work in 24x7 environment, in all available shifts

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Rackspace Technology

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