Details:

Job Description

SAP CX Senior Consultant

We are seeking an experienced SAP CX Senior Consultant to join our Application Management Services (AMS) team. The ideal candidate will have a strong background in SAP Customer Experience (SAP CX) solutions (such as SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, or SAP Service Cloud) and proven experience in delivering high-quality support, maintenance, and enhancements for complex SAP CX landscapes.

6 to 8 years of experience in SAP Commerce Cloud/Hybris
Strong hands-on experience in:
- Customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications
- Hybris CMS and e-commerce suite (WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, Cron Jobs, Catalogues, Categories, Products)
Excellent knowledge in SAP Commerce Cloud (Hybris) core concepts and commerce concepts, development of extensions and add-ons
Hybris Upgrade from older version to new version including Solr upgrade
Solid knowledge of web technologies such as Java, J2EE Application Servers, Spring, Portal Applications and Standards, Content Management Systems, JavaScript and XML technologies
Expertise with Hybris integration experience, including Order Replication, Product Catalog, Pricing master integration, etc.
Experience on Git and Devops

Job Requirements

Details:

Key Responsibilities:

AMS Support & Incident Management
Monitor, analyze, and resolve issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs).
Lead root-cause analysis to prevent recurring incidents, providing permanent fixes and improvements.
Configuration & Enhancement
Configure, enhance, and optimize SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements and best practices.
Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces.
Collaboration & Stakeholder Engagement
Collaborate with cross-functional teams, including SAP Basis, Infrastructure, and Development, to ensure seamless system operation and solution delivery.
Engage with business stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables.
Continuous Improvement
Identify opportunities for process enhancements, automation, and performance optimization in SAP CX solutions.
Provide proactive recommendations to improve system usability, reliability, and efficiency.
Documentation & Knowledge Sharing
Maintain clear and comprehensive documentation of system configurations, enhancements, and operational procedures.
Mentor and guide junior team members on SAP CX best practices and troubleshooting techniques.
Release Management & Testing
Contribute to release planning, coordinate functional and regression testing, and ensure changes are approved before deployment to production.
Prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements.

Stefanini North America and APAC

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