JOB SUMMARY

The Lead DevOps Engineer works to oversee the Sr. DevOps Engineer, Sr. Site Reliability Engineer. In addition, the Lead DevOps engineering will proactively drive improvement of enterprise cloud capabilities and use an IaC Terraform framework to create infrastructure for Patterson’s Dental Software applications. The position is also responsible for continuously improving the quality, reliability, scalability and speed to market of the supported software and working with the Principal SRE and TechOps team members.

ESSENTIAL FUNCTIONS

• Educate yourself and others on anything that helps service teams more quickly and easily build, test, deploy & run their services to be more reliable

• Plan, design, deploy, and operate Site Reliability Engineering capabilities for cloud products & services

• Recognize and address sub-standard performance based on key performance indicators (KPIs)

• Build monitoring that alerts on symptoms rather than outages

• Continuously build, automate, and improve upon capabilities that are secure, scalable, performant, and resilient

• Work closely with Infrastructure, Network, Security, Architecture, and Development teams to build highly performing, scalable, and secure Azure environments

• Define needs by documenting processes; includes research, planning and writing supporting documentation

ADDITIONAL FUNCTIONS

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

• Participate in regulatory and compliance activities as necessary

JOB QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Management Information Sciences or area of functional responsibility preferred, or equivalent years of industry work experience

• 5+ years in software or operations engineering

• 2+ years of DevOps and Site Reliability engineering or similar experience with cloud-native solutions

• Experience leading and/or guiding DevOps and/or Site Reliability Engineers

• Proven experience in DevOps culture and site reliability engineering focused on the customer, cross-functional autonomous teams, and continuous improvement

• Experience with the automatic creation of Infrastructure using an IaC Terraform framework

• DevOps experience with a cloud-native web application hosted in Microsoft Azure

• Familiarity with version control systems e.g., Git, SVN, CVS

• Extensive database and operating systems experience

• Experience in designing and implementing a continuous integration pipeline (CICD)

• May interact with vendors and service providers to resolve system related problems

• Experience in monitoring infrastructure, application uptime, latency, and performance on large distributed systems

• Exhibit proficiency at troubleshooting various cloud and system related issues

• Demonstrable cross-functional knowledge with systems, storage, networking, security, and databases

• Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization

PREFERRED QUALIFICATIONS

• A passion for automation with a desire to eliminate toil wherever possible

• Proven experience with application performance monitoring tools (Dynatrace, AppDynamics)

• Experience working on a Web based cloud application

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