Tailored Technology Services is a rapidly growing Managed Service Provider (MSP) delivering comprehensive IT solutions to small and medium-sized businesses across various industries, including construction, engineering, legal, and financial sectors. We pride ourselves on providing exceptional customer service, proactive IT management, and cutting-edge solutions to help our clients succeed.

We are seeking a skilled and motivated System Engineer to join our team. As a System Engineer, you will deliver the highest-level support while simultaneously tackling client projects related to both Service Delivery and/or Professional Services.

This role involves working on various technologies, troubleshooting issues, and proactively managing environments to ensure optimal system performance. You will play a key role in maintaining our clients' IT systems' reliability, security, and scalability.

Responsibilities

Maintain, monitor, and manage client systems, including servers, workstations, networks, and cloud environments.
Troubleshooting & Support: Provide Tier 3 technical support for clients, resolving escalated tickets related to hardware, software, and network issues within defined SLAs.
Implement and manage firewalls, routers, switches, and VPNs, ensuring secure network configurations for clients.
Advanced design, implementation, and support services for Microsoft related technologies: Windows Server, Remote Desktop Services, Azure, Office 365, etc.
Be a technical escalation resource for clients.
Mentor team members.
Take ownership of the IT Infrastructure for assigned clients.
Clearly communicate with clients verbally and in writing.
Create and maintain documentation.
Ensure compliance with cybersecurity best practices, including patch management, antivirus updates, and monitoring for potential vulnerabilities.
Manage backup systems and disaster recovery plans to protect client data and ensure quick restoration.
Work closely with clients to understand their IT needs, provide guidance, and deliver exceptional customer service.
Be available for scheduled on-call after-hours support and occasional on-site support for customers.

Qualifications

Proven experience as a System Administrator, Engineer, or in a similar role, ideally within an MSP environment.
Strong understanding of IT infrastructure, including servers, networks, virtualization (VMware, Hyper-V), and cloud services (Microsoft 365, Azure, etc.).
Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy management.
Familiarity with firewalls, VPNs, and networking protocols (TCP/IP, DNS, VLANs).
Knowledge of cybersecurity principles and best practices (multi-factor authentication, patch management, endpoint protection).
Experience with backup and disaster recovery solutions.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA) are a plus.

Compensation and Benefits

Competitive salary based on experience
Comprehensive health, dental, and vision insurance
Paid open discretionary time off and holidays
Paid mileage for onsite requirements
Mobile phone stipend
Opportunities for professional development and certification
Collaborative, team-oriented environment with opportunities to work on cutting-edge technologies

Tailored Technology Services Inc.

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System Engineer