About The Role

In this opportunity, as Service Management Practice Enablement Lead, you will:

Responsible for the enablement, continual improvement and ongoing tactical and strategic governance of multiple, often related, ITIL-based Practices
Enables the Practice Owners in the successful management and execution of the service management practice to enable a better service and support experience
Better position the practices, lead process improvement activities and coordinate the proper use and adoption of service management processes across all service delivery areas
Subject matter experts in all or many of the service management practices/processes
Provide technical guidance/expertise on the service management technology used to enable and automate the practice
Consulting and advice to the Practice Owners to help establish and develop the practice, adopt methods and techniques
Provides an integrated and holistic view of practices and processes and why they are important in the TR services ecosystem
Ensures practice-related training and resources are provided to the practice leads
Evangelize and promote the proper use of the practice representing all 4 dimensions of service management
Work closely with the service management product owner to ensure product direction and improvements are carried out
Enable the proper use and prioritization of an integrated continual improvement register and governance the practices
Conduct process value stream mapping, identify key integrations and dependencies, provide process design services and process maturity assessments as well as recommendations for improvement

About You

You’re a fit for the role of Service Management Practice Enablement Lead if your background includes:

Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
Strong verbal and written communication skills.
Experience with ServiceNow modules and integrations.
Thought leadership in service management and a mindset for continual improvement.
Strong governance skills and ability to influence without direct authority.
Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.
Govern and improve multiple ITIL-based service management practices.
Support Practice Owners in managing and executing service management practices effectively.
Lead process improvement initiatives and ensure proper adoption of service management processes.
Serve as a subject matter expert in service management practices and processes.
Provide technical guidance on service management technology and automation.

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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Service Management Practice Enablement Lead