Job Summary

JOB DESCRIPTION - Senior Cloud Engineer (Public Cloud)

Location: US East Coast (Remote)

Division: Ticketmaster NA

Line Manager: Sr. Manager, Public Cloud

Contract Terms: Permanent, full-time/40h per week

THE TEAM

Ticketmaster’s Public Cloud team is responsible for managing Ticketmaster’s global AWS cloud platform, supporting thousands of developers and critical services.

We manage and scale AWS infrastructure, provide operational support and monitoring, implement governance controls, and develop best practices using Infrastructure as Code and modern delivery workflows. Our mission is to build reliable, scalable, and secure cloud services that can be easily consumed by engineering teams through the development of APIs and self-service platforms.

Automation is central to how we operate, with a continued focus on simplicity, developer experience, and platform efficiency. We embrace AI tools such as Claude Code to increase our engineering velocity and systems availability.

THE JOB

Ticketmaster is seeking a Sr. Cloud Engineer to help manage, maintain, and evolve our public cloud capabilities.

You will support the operations, reliability, security, scalability, and optimization of our global AWS platform, which underpins critical business applications. This role includes designing and implementing automation, improving platform capabilities, and influencing how teams consume cloud services. You will apply your AWS expertise to enhance governance, scalability, and operational excellence, while leveraging AI assisted coding tools to improve development speed and platform automation to reduce manual toil.

You will collaborate with development and peer engineering teams to design scalable, supportable, service-oriented architectures, and work closely with Technical Operations, Architecture, Product teams, and AWS.

What You Will Be Doing

Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements
Provide operational support for the global cloud platform, including partnering with development teams
Design scalable, automated solutions for AWS account management in a multi-account environment
Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting
Establish and improve governance capabilities including security automation, IAM, and access management
Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform
Develop and operate GitOps-based workflows for infrastructure and platform delivery
Assess application and service requirements and provide architecture recommendations
Collaborate with Security, Network Engineering, and FinOps to improve cloud best practices
Implement security and governance controls to support PCI compliance and ongoing audits
Promote knowledge sharing across development teams on cloud capabilities and best practices
Contribute to agile team practices
Mentor junior engineers and collaborate on design and solutions
Respond to and resolve incidents, and implement improvements to prevent recurrence
Support technology strategy and platform alignment across teams
Build proofs of concept in collaboration with platform and product teams
Develop automation and tooling using Go, Python, or Shell
Manage code, automation, and pipelines using GitLab and CI/CD workflows
Participate in on-call rotation and after hours support as needed

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Advanced knowledge in best practices and standards for AWS, specifically AWS related to infrastructure, operations, IaC, networking, multi account management, IAM, Governance, security, and cost optimization
Familiarity with the AWS Well Architected Framework
Experience with Infrastructure as Code, primarily Terraform
Experience with CI/CD and GitOps workflows
Experience using AI coding development tools such as Claude Code or similar in engineering workflows
Experience with Linux, containers, and orchestration technologies such as Docker and Kubernetes or EKS
Working knowledge of cloud native and open-source technologies
Understanding of security best practices and risk assessment
Experience working in a remote or distributed team

You (behavioural Skills)

Highly knowledgeable in AWS and cloud technologies
Self-directed and proactive
Passionate about technology and continuous improvement, including adoption of AI assisted coding
Comfortable working across cross-functional teams
Motivated to solve complex technical challenges
Someone who is there for their teammates, and isn’t afraid to ask when you need their help

Benefits & Perks

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The Expected Compensation For This Position Is

$140,000.00 USD - $175,000.00 USD

Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Ticketmaster

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