Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Responsible for management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.

Essential Job Functions:

Serve as a technology resource for Azure infrastructure and related systems
Provide Tier 3 support for escalated infrastructure issues
Design, deploy, and manage Azure services
Design and implement Azure Landing Zones to establish secure, scalable, and compliant cloud environments aligned with organizational standards
Support Infrastructure as Code (IaC) using tools such as Bicep
Perform and coordinate routine maintenance on responsible systems
Develop and maintain SOP’s and QRG’s for infrastructure tasks and support cross-training with other teams
Creates documentation of overall infrastructure systems architecture (including cloud technology)
Supports the creation of capacity plans and maintaining configuration management
Participate in vendor and solution evaluations as assigned
Uses repeatable best practices in compliance with TMNAS architectural standards and engineering methodology
Implement and support monitoring, alerting, and logging using of cloud resources
Assists with the implementation of best practice security measures to protect corporate data and systems

Other Functions:

Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company
Performs special projects and other duties as may be assigned
Establishes and builds strong working relations and partnerships with Business Units and Senior Management

Qualifications:

4+ years of relevant experience required
Bachelor's degree preferred
Experience with: Core infrastructure design
Experience with: Azure foundations and Azure Landing Zone methodologies
Experience with: Cloud networking such as VPCs, Private Endpoints, NSGs and firewalls
Experience with: AI technologies such as OpenAI, AI Foundry, Gemini, etc.
Experience with: Infrastructure automation technologies such as Terraform, VMware Cloud Foundations, Azure Bicep and ARM templates
Experience with: Backup technologies and overall data recovery methodologies, replication technologies including cloud backup methodologies
Experience with: Microsoft Active Directory and Entra ID, SAML/OpenID connect, DNS/DHCP and encryption solutions
Monitoring technologies, automation scripting and management, deployment, and system maintenance methodologies
Relevant Certifications: ITIL Intermediate v3 – Service Transition, IT Planning Protection and Optimization, Service Operation, Operational Support and Analysis, Microsoft Certified Solutions Expert (MSCE Server, MCSE Messaging), VMware Certified Professional (VCP), CompTIA Server+, CompTIA Storage+ Powered by SNIA, EMC Storage Administrator (EMCSA), EMC Storage Implementation Engineer (EMCIE), HP ASE Storage Solutions Architect, Cisco Certified Network Professional - Data Center (CCNP – Data Center)
Ability to lift up to 50lbs
Knowledge of typical organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels
Strong Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
Demonstrate strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization
Superior attention to detail
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
Ability to work independently and without supervision
Ability to work effectively as part of a team

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Tokio Marine North America Services

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