Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Lead a team shaping the future of global payments reliability

About The Role

We're looking for an inspiring hands on engineering leader to drive our Middleware Reliability Engineering team at Visa. You'll guide a diverse group of talented engineers ensuring billions of transactions flow seamlessly across the world's largest payment network. This role balances technical leadership with people management, focusing on building both reliable systems and high-performing teams.

What You'll Do

Lead & Develop Teams: Mentor and grow a team of Product Reliability Engineers, fostering an environment of continuous learning and innovation
Drive Technical Excellence: Guide architectural decisions and reliability standards across Visa's middleware platforms
Champion Automation: Spearhead initiatives to automate operations, reduce toil, and improve system resilience
Manage Incidents: Lead major incident response strategies and drive systematic improvements
Build Partnerships: Collaborate with global engineering teams to align reliability practices and standards

Why You'll Love It

Strategic Impact: Shape the reliability roadmap for systems processing billions in global transactions
Leadership Growth: Access to leadership development programs and executive mentorship
Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling
Inclusive Culture: Lead a diverse team that values different perspectives and approaches

Your Experience & Skills

We value leadership potential and proven ability to grow teams. If you meet most but not all criteria, we still encourage you to apply.

Leadership Experience

5+ years of engineering/operations experience with 2+ years in technical leadership
Track record of building and developing high-performing engineering teams
Experience managing incident response and on-call rotations
Proven ability to influence cross-functional stakeholders
Success in driving technical initiatives across multiple teams

Technical Background

Strong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)
Experience with observability tools and practices (Prometheus, Grafana, Splunk)
Knowledge of automation and CI/CD practices

Areas You'll Lead & Grow

Organizational Design: Build and scale reliable engineering practices across teams
Cloud & System Architecture: Guide architectural decisions for next-gen payment systems
AI/ML Operations: Develop strategies for integrating ML operations into reliability practices
Automation & Intelligence: Drive adoption of smart automation and self-healing systems
Reliability Culture: Foster a culture of systematic improvement and learning from incidents

What Makes You An Effective Leader

You build inclusive teams where diverse perspectives thrive
You balance tactical execution with strategic thinking
You're passionate about developing engineers' careers
You communicate complex technical concepts clearly to various audiences
You make data-driven decisions while considering human factors

Your Impact

As a Manager of Middleware Reliability Engineering, you'll:

Shape the future of payment systems reliability at global scale
Build and develop the next generation of reliability engineers
Drive innovation in automated operations and observability
Influence technical strategy across Visa's middleware platforms
Create an environment where engineers thrive and grow

Leadership Approach

We're looking for someone who:

Leads by example and inspires technical excellence
Takes a coaching approach to team development
Promotes psychological safety and innovative thinking
Values sustainable pace and engineer well-being
Builds strong relationships across organizational boundaries

Visa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:-

10+ years of relevant work experience with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 12+ years of relevant work experience.

Preferred Qualifications:-

Leadership Experience

5+ years of engineering/operations experience with 2+ years in technical leadership
Track record of building and developing high-performing engineering teams
Experience managing incident response and on-call rotations
Proven ability to influence cross-functional stakeholders
Success in driving technical initiatives across multiple teams

Technical Background

Strong foundation in middleware technologies (Tomcat, Apache, Springboot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, SSL)
Understanding of modern infrastructure (Containers, Kubernetes, Cloud Platforms)
Experience with observability tools and practices (Prometheus, Grafana, Splunk)
Knowledge of automation and CI/CD practices

What Makes You An Effective Leader

You build inclusive teams where diverse perspectives thrive
You balance tactical execution with strategic thinking
You're passionate about developing engineers' careers
You communicate complex technical concepts clearly to various audiences
You make data-driven decisions while considering human factors

Education:-

Bachelor's or Master's in Computer Science or related field, or equivalent experience
Leadership training or management education is a plus

Leadership Approach:

We're looking for someone who:

Leads by example and inspires technical excellence
Takes a coaching approach to team development
Promotes psychological safety and innovative thinking
Values sustainable pace and engineer well-being
Builds strong relationships across organizational boundaries

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa

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