Position: ServiceNow DevOps / Testing Lead

Location: Hyderabad

Experience: 10+ years

Work Mode: Hybrid

Strong expertise in ServiceNow modules: DevOps

Lead engineering delivery and testing for the ServiceNow ESM convergence, ensuring high quality, predictable development through strong DevOps practices, disciplined releases, and adherence to platform standards
Define and enforce DevOps standards for ServiceNow development, including:
Environment strategy and management (dev/test/prod parity)
Managing update sets
Automated testing and deployment pipelines where feasible
Release and rollback discipline
Partner with development teams to ensure secure, compliant, and repeatable releases across the Golden Instance
Enforce coding, configuration, and testing standards across all ServiceNow development work
Lead code reviews and ensure adherence to OOTB‑first and reuse principles defined by the Platform Architect
Define and own the end-to-end testing strategy for ESM convergence, including functional, regression, integration, and upgrade testing
Establish common quality standards and entry/exit criteria for builds, releases, and go‑lives across all waves
Act as the single point of accountability for go‑live quality readiness
Lead adoption and scaling of ServiceNow Automated Test Framework (ATF) for regression and functional testing
Partner with DevOps and Development Leads to embed testing into release and deployment discipline
Own defect triage, prioritization, and root cause analysis in partnership with Development teams and Architecture
Provide clear, objective quality and risk reporting to program and executive leadership

WillWare Technologies

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Service Now DevOps / Testing Lead