Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.
We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Who is the Manager, DevOps Infrastructure, APAC Technology (2 year-contract role)?
We are seeking an experienced DevOps Infrastructure Manager to take ownership of our cloud and data center infrastructure across Asurion’s APAC platforms. In this role, you will play a key part in delivering reliable and scalable technology solutions that underpin our services, including device protection, tech support, trade-in programs, and more.
Essential Duties and Responsibilities:
- End-to-End Ownership of Infrastructure: Managing the platform infrastructure across various APAC product suites, including Device Protection, Upgrade, Open Market, Trade-In, and Direct to Consumer. Collaborate with internal teams to ensure that technological solutions align with overall business objectives and strategies. Lead and manage IT system enhancements and implementation projects.
- Day-to-Day Infrastructure Support Management: Responsible for dealing with day-to-day IT Infrastructure and DevOps activities across both on-premises and cloud data centres in the APAC region.
- Drive Standardization: Standardize the infrastructure procedures and processes across all locations of data centres and cloud hosting. Develop and implement a comprehensive DevOps strategy aligned with the goals and objectives of Asurion IT & Security Governance. Implement and manage Infrastructure as Code practices to automate the provisioning and configuration of infrastructure components.
- Leading DevOps & Infrastructure Teams: Lead and mentor a team of DevOps professionals, fostering a collaborative and high-performance culture. Oversee the establishment and maintenance of CI/CD pipelines for efficient and automated software delivery and manage infrastructure and desktop support team members spanned across the multiple countries in APAC region.
- Collaboration & Governance: Coordinating with the global network teams, security teams, regional platform development and client solution engineering teams (offshore) to ensure that infrastructure requirements are fulfilled to support and manage the client rollouts on time.
- Security Governance: Security is the paramount importance in Asurion, so this position is fully responsible to work together with Global DevOps, Platform Security, Enterprise Architecture, Legal, and Compliance to make sure that the infrastructure of APAC platforms is meeting all necessary Asurion platform security standards as part of continuous improvement to the platforms. This role will work with global security teams to implement the latest security frameworks and best practices to APAC platform infrastructure to address all kinds of security vulnerabilities, threads and risks, including regular audits.
Here’s what you’ll bring to the team:
- Bachelor’s degree in computer science, engineering (all branches), math, or a related field is required. A master’s degree or equivalent qualification is preferred.
- At least 10+ years of experience in IT Infrastructure, DevOps, and Information Security, with 5+ years of strong experience managing large-scale infrastructure on AWS, Azure, and Google Cloud.
- AWS Certified DevOps Engineer – Professional or equivalent certifications preferred.
- Strong familiarity with tools like Jenkins, Ansible, and Terraform for streamlining infrastructure setup, deployment, and management.
- Comprehensive experience with cloud platforms such as AWS, Azure, and Google Cloud, including managing large-scale infrastructure and deploying applications.
- Proficient in tools like Docker and Kubernetes for packaging, orchestration, and efficient application deployment and expertise in using code and scripting to set up, automate, and manage technical systems, including servers and cloud environments.
- Proven track record of fostering DevOps practices, emphasizing collaboration, efficiency, transparency, and continuous improvement in software development and operations.
- Demonstrated ability to troubleshoot technical issues, propose effective solutions, and ensure projects stay on track while addressing infrastructure and operations challenges.
- Strong ability to convey technical concepts clearly to technical and non-technical stakeholders, manage expectations, and provide updates to leadership.
- Skilled in designing and implementing CI/CD pipelines using tools like Jenkins, GitLab CI, and related automation tools with in-depth understanding of security best practices for infrastructure, applications, and DevOps processes, including knowledge of networking protocols, authentication, cloud security, and applied cryptography.
- Knowledgeable in leveraging AI/ML and Generative AI to automate DevOps tasks such as deployments, monitoring, and alerting.
- Adept at overseeing multiple projects, managing timelines, and delivering results within deadlines while ensuring alignment with business priorities.
- An effective team player capable of sharing knowledge and supporting team goals while also working independently and making sound decisions, eagerness to learn and adapt to new technologies.
- Skilled in engaging with offshore-based teams for development, support, and operational management.
How we can take care of you:
- Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
- Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
- Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
- Connect with the local team through team building, town halls and group training
- Give back to the community through the partnership with our local charity partners
Get to know us:
Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
