Jobs search

SRE

Genpact • Full-time • Bengaluru, IN • 19h ago

Hiring for SRE ( Multiple roles )

Responsibilities :

Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations
Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate
Follow documented procedures, and update documentation for resolved issues
Determine customer experience and assess risk (core vs minor functions, regulatory or reputational)
Ensure proper technology teams are engaged and supporting restoral of services
Research and remediate customer/client data issues
Utilize tools and data to assist in research and determination of root-cause and restoral steps
Ensure proper measures are taken such as batch restarts, routing, splashing, contingency or escalation to achieve restoral.
Accountable for High Impact Incident Communications (Status, Restoral Efforts, Customer/Service Impact) to appropriate technology/business groups
Drives requirements for Task Automation and tooling.
Provides requirements and oversight of Resiliency Exercise – Chaos Engineering
Responsible for the data content, accuracy, and completeness in the Incident ticket before creation of Problem ticket
Drive “reconvene” efforts to identify Granular Root Cause – Sev1 – Sev4 Incidents
Provide critical incident details and restoration efforts to Problem Management team (Incident Description, Chronological timeframes, Scope of Impact, Triage Participants and etc.)
Self-Identified-Audit and Compliance issues – identification and remediation
Coordinate events applicable to functional area of responsibility.
Level 2 should be able to resolve 95% of the incidents that come to them.

Qualifications we seek in you!

BE/B Tech/MCA
Excellent written and verbal communication skills
Experience in working for Investment Banks / financial services industry ( Mandatory )
Rotational Shifts