Job Description
We are looking for a motivated and integrity-focused individual to join our team as an Associate Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients, assist other support teams, and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications, identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment, making a real difference in customer satisfaction and our operations.
Job Requirements
- Provide remote support for technical issues.
- Monitoring of systems, channels, and client communications.
- Assistance with improving documentation, processes, and procedures.
- Identify and act quickly on opportunities to enhance customer experience.
- Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.
- Assuring effective communication to customer stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates as our operations teams work to restore full service.
- Continuously improve your skills, product expertise, and knowledge on related technical topics.
- Stay current with system information, changes, and updates.
