COMM-IT MIDDLE EAST is a technology services company, specializing in consultancy, technology, and IT outsourcing services in the Kingdom of Saudi Arabia and GCC region. We have a proven track record of delivering enterprise applications, IT infrastructure management services, enterprise portal & collaboration solutions, mobile applications, digital signage solutions, and customized applications to various enterprises.
Job Summary
We are seeking an experienced ServiceNow Architect to design, implement, and manage complex ServiceNow solutions across our enterprise. The ideal candidate is a hands-on architect with strong development expertise and a deep understanding of ServiceNow capabilities and best practices.
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field (Masters preferred).
- 10+ years of experience in ServiceNow development and architecture roles.
- Expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HRSD, SecOps, or CSM).
- Strong knowledge of ServiceNow scripting (JavaScript), APIs (REST/SOAP), MID Server, and web technologies (HTML, CSS, AngularJS).
- Experience with ServiceNow integrations using Integration Hub, Flow Designer, or custom APIs.
- Hands-on experience with CI/CD, Agile/Scrum methodologies, and DevOps tools.
Key Responsibilities
- Design end-to-end ServiceNow solutions, ensuring alignment with enterprise architecture and business requirements.
- Define and maintain architectural standards, roadmaps, and governance for the ServiceNow platform.
- Develop and oversee integration strategies between ServiceNow and other enterprise systems (e.g., Azure AD, Oracle, CMDBs, APIs)
- Lead the development and customization of ServiceNow applications, including ITSM, ITOM, HRSD, SecOps, CSM, or custom applications.
- Implement ServiceNow workflows, scripts, business rules, UI policies/actions, ACLs, and integrations using REST/SOAP APIs.
- Manage version upgrades, patch management, and release management processes.
- Collaborate with cross-functional teams, including security, infrastructure, operations, and business units.
Gather business requirements and translate them into technical solutions on the ServiceNow platform.
- Act as a liaison between business stakeholders and technical teams.
- Define and enforce coding standards, configuration management practices, and development lifecycle processes.
Maintain system documentation, architecture diagrams, and operational runbooks.
- Ensure compliance with data governance, security policies, and regulatory requirements.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) Preferred (e.g., ITSM, ITOM, CSM, HRSD)
- ServiceNow Certified Application Developer (CAD) Preferred
- TOGAF or equivalent architecture certification a plus
(ref:hirist.tech)
