Position Overview
We are seeking a skilled MSP Cloud Engineer to join our Managed Services Practice (MSP) and take ownership of ongoing AWS cloud operations, support tickets, and proactive management of client environments. This role is ideal for an engineer who thrives in a service-oriented environment and enjoys problem-solving, automation, and continuous optimization of cloud infrastructure. The MSP Cloud Engineer will ensure stability, performance, and security across multiple customer AWS accounts while delivering exceptional customer service and contributing to continuous improvement of our MSP frameworks and automation toolsets.
The ideal candidate is technically strong in AWS, passionate about operational excellence, and comfortable working across diverse client environments, from startups to enterprise workloads.
Key Responsibilities
- Serve as a primary engineer for ongoing MSP operations, including monitoring, incident response, patch management, and infrastructure optimization within AWS environments.
- Manage and resolve incoming MSP support tickets, ensuring timely and accurate technical resolutions while maintaining clear communication with clients.
- Implement and maintain best practices for AWS MSP cost optimization, tagging, and governance.
- Support and automate operational processes such as backup validation, patching, IAM policy reviews, and security posture assessments.
- Collaborate with cloud architects and security teams to implement and maintain well-architected AWS solutions in alignment with Aligned TG’s best practices.
- Proactively monitor system health and performance metrics, identifying opportunities for cost savings, scaling improvements, and risk mitigation.
- Participate in client onboarding processes, ensuring new AWS environments are set up according to MSP standards and operational readiness checklists.
- Leverage Infrastructure-as-Code (IaC) and automation tools (e.g. CDK CloudFormation, Lambda) to improve efficiency and consistency across environments.
- Contribute to knowledge base documentation, runbooks, and automation scripts to enhance team efficiency and reduce time-to-resolution.
- Participate in a rotating on-call schedule to support 24/7 managed service coverage.
What You’ll Gain
- AWS Expertise: Deepen your hands-on experience managing diverse AWS workloads at scale in production environments.
- Operational Mastery: Gain exposure to a variety of AWS use cases across industries while refining your incident response, automation, and troubleshooting skills.
- Career Growth: Advance your technical career through continuous learning, certifications, and collaboration with senior architects and cloud leaders.
- Impact & Visibility: Play a key role in maintaining the reliability and performance of mission-critical systems for our clients.
- Team Culture: Join a “Team AWSome” culture rooted in collaboration, humility, and excellence.
Qualifications
Required Experience
- 3–5 years of hands-on experience managing AWS environments in a managed services, operations, or DevOps capacity.
- Proven track record of managing cloud incidents, service requests, and operational tasks via ticketing systems.
- Strong knowledge of core AWS services including EC2, RDS, S3, IAM, VPC, CloudWatch, CloudTrail, Security Hub, Guard Duty, Cost Explorer and Lambda.
- Experience implementing AWS Well-Architected Framework best practices for security, reliability, and cost optimization.
- Familiarity with Infrastructure-as-Code tools such as Terraform, CDK or CloudFormation.
- Strong troubleshooting skills across Linux and Windows environments.
Technical Requirements
- Proficiency with AWS CLI, and automation scripting (Python, PowerShell, or Bash).
- Knowledge of networking fundamentals (DNS, VPN, load balancing, routing).
- Familiarity with security and compliance frameworks such as CIS, SOC2, or ISO 27001.
- Understanding of ITSM and change management best practices in MSP environments.
- AWS Certified SysOps Administrator or Solutions Architect (Associate or higher) strongly preferred.
Professional Attributes
- Customer-obsessed mindset with a commitment to service excellence and uptime reliability.
- Results-driven and proactive, with a passion for automation and continuous improvement.
- Excellent communication and collaboration skills, with an ability to translate technical issues into client-friendly updates.
- Detail-oriented and disciplined in documentation, configuration management, and compliance adherence.
- Self-motivated, adaptable, and able to thrive in a dynamic, fast-paced MSP environment.
Preferred Qualifications
- AWS Professional or Specialty certifications.
- Experience in a multi-account AWS organization or managed services environment.
- Exposure to cost management and FinOps principles.
- Familiarity with container orchestration (ECS, EKS) or serverless frameworks.
