Role: Senior ITSM Developer
Desired Experience Range: 5-10 Years
Location: PAN INDIA
Job Description
• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Working knowledge of web applications, networks, protocols and email
• Provides detailed technical architecture analysis, design and direction on development activities
• Experienced in creating ServiceNow forms, Designing/Configuring Workflow, flow designer and customizing applications.
• Well versed in facilitating roll out of new applications and modules in ServiceNow.
• Very good experience in ServiceNow Client Script, business rules, script include, UI Actions, UI Policies, Data Policies, Catalog items.
• Experience in integrating tools in ServiceNow.
• Experienced in ServiceNow technical configuration, and development of reports and dashboards.
• Good in support activities of ServiceNow to identify issues within the code, working collaboratively with other team members.
• Building relationships with business partners through analysis, evaluating best practice and aligning technology to solve their issues and improve efficiencies.
• Bringing proficient methodologies and best approaches to non-traditional aspects of technology delivery.
• Knowledge of ITSM processes such as Change, Incident management, Problem Management, SLA and Service Request Management
• Experience in creating new Workflows and modifying the existing workflows according to new requirements in an efficient manner.
• Experience in Enhancing the ServiceNow functionality by customized JavaScript code to support the new business needs.
• Experience in creating scripts like Client Scripts, Catalog Client Scripts, background script, Fix script and UI Policies, UI action.
• Hands-on experience in Client and Server-side Scripting.
• Ability to communicate with technical individuals, including knowledge at a deep enough level to understand the underlying technical concepts.
Well-spoken in front of groups, including the ability to prepare and make presentations to senior management.
Good-to-Have
• ServiceNow Implementation Specialist certification
• ITIL V3/V4 foundation certification
• Java developer certification
