Cloud Engineer
Houston, Texas (Hybrid)
6 Months Contract to Hire
Qualifications
· Bachelor’s degree or equivalent experience (CS or MIS is preferred)
· 5-7 years’ experience supporting and implementing technology solutions
· Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications
· Thorough knowledge of and willingness to learn new technologies
· Ability to design and architect solutions and develop and present technical proposals
· Ability to communicate strategies and best practices during design and implementation
· Fundamental knowledge of project methodologies
· Proven experience supporting Microsoft O365/Azure as well as other third party supported applications
· Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP)
· Leading, mangaging and supporting Azure Architecture
· Ability to support Azure AVD cloud computing environments
· Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones
· Ability to manage and support both on-premises Active directory and Entra
· Automation of processes from technologies such as power apps
· Programming language python, JSON,c++ etc..
· Intune\Autopilot configuration management and policy creation
· Ability to support and manage storage solutions and Architecture
· Knowledge of and ability to manage and support VM technologies VMware/Hyper-V
· IOS / Apple MDM
· Windows OS experience
· Windows server OS experience
· Windows Migration and upgrade tactics
· BCDR strategies and implementation
· Linux experience of current LTS supported platforms
· API Integration
· SQL and database experience
· Some Project management experience.
· RMM experience
· Relevant experience using ticketing systems such as (ConnectWise , HaloPSA, Jira, FreshDesk, etc.)
· Knowledge of network architecture including (Cisco, SonicWALL, Azure)
· Knowledge of storage architectures and systems including SAN administration, storage and server virtualization (Hyper-V and VMware) and consolidation
· Disaster recovery strategy, planning and administration (both on and offsite/cloud)
· Demonstrated abilities preparing documentation and training materials
Preferred Characteristics
· Out-of-the-box thinker with the ability to understand client’s technology needs and present cost-effective technology solutions and recommendations
· Willing to participate on special projects while managing individual tasks
· Ability to recommend and implement tools necessary to improve service delivery and quality
· Previous experience within a consulting organization or providing similar services internally
· Experience with pre-sales and post-sales support within a customer facing professional services organization
· Experience with working in an IT Service Management ticketing system such as ConnectWise
· Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams
· Experienced troubleshooting networking and connectivity issues
· Experienced with IT asset tracking systems
· Proven experience meeting client’s business objectives
· Experience managing escalation of client issues in a timely manner
· Detail oriented with a focus on time management
· Excellent written and verbal communication skills
· Must be a team player with outstanding customer service skills
Essential Functions
· Provide help desk escalation support as described above
· Proficiency in English
· Advanced troubleshooting and multi-tasking skills
· Ability to deal with stress and time sensitive matters
· Availability on nights, weekends and holidays as required by client needs
· Availability to work in-office for managing and collaborating with IT help desk teams
· Ability to collaborate and provide mentorship as a subject matter expert with the team
· Communicate via email, phone, Teams and in-person
· Willing to commute to client sites (less than 20% travel)
· Some on-call support will be required
