Greetings from Flexton!
Hope you are doing great today!
One of my clients is looking for Cloud Native Engineer::W2@ Austin, TX please share me your updated resume and desire rate for this position.
Job Description:
We are looking for a highly motivated Cloud Native Support Engineer to join our front-line support team. In this role, you will be the first point of contact for internal customers, partners, and engineering teams — helping them troubleshoot, resolve, and escalate issues related to Kubernetes cloud-native platforms. You will play a critical part in ensuring system reliability, smooth operations, and customer satisfaction.
Key Responsibilities
● Act as the first line of support for internal teams and partners — providing timely response, acknowledgment, and resolution ownership.
● Handle incoming requests, incidents, and queries related to Kubernetes clusters, containerized workloads, and cloud-native applications.
● Take ownership of cases from acknowledgment to completion, ensuring proactive follow-up until the issue is fully resolved or appropriately escalated. Collaborate with L2/L3 engineers, SREs, and platform teams for complex problem resolution.
● Maintain detailed documentation of incidents, troubleshooting steps, and resolution in the ticketing system.
● Perform initial diagnostics using Kubernetes tools (e.g., kubectl, logs, events) to identify root causes.
● Participate in on-call rotations and ensure SLA compliance for response and resolution times.
● Provide excellent customer service — communicating clearly, empathetically, and professionally with internal stakeholders.
Required Skills
● Minimum 4+ years of experience in Cloud Operations, DevOps Support, or Kubernetes-based environments.
● Hands-on experience with Kubernetes fundamentals — including Deployments, Services, Admissions, Cluster control plane and basic troubleshooting.
● Experience in automation or scripting for operational efficiency.
● Experience using monitoring and logging tools (e.g., Prometheus, Grafana, ELK, or equivalent).
● Familiarity with Linux systems, command-line tools, and scripting (Bash, Python preferred).
● Good knowledge in Agentic AI Bot development - LangChain/Claude is a plus
● Excellent communication skills — capable of explaining technical issues to non-technical audiences. Nice to Have
● Familiarity with Helm, Istio, or container runtime environments.
● Certification in Kubernetes (CKA or CKS) or equivalent experience.
● Exposure to cloud platforms (AWS, GCP, Azure).
Key Attributes
•Customer-focused mindset and proactive communication
•Ability to multitask and prioritize effectively under pressure
•Keen interest in learning and growing within cloud-native technologies
•Collaborative attitude with strong problem-solving skills
•Ownership-driven — "see it through” mentality from start to finish.
Education & Certifications Required
Bachelors of Engineering in Computer Science.
