Job Summary:
We are seeking a Cloud / App Support Engineer with strong hands-on experience supporting AWS and Azure environments and production support skills. This role will be responsible for ensuring the stability, performance, and availability of cloud-hosted applications and data platforms, while partnering closely with engineering, infrastructure, and business teams.
The ideal candidate is technically strong, operationally disciplined, and comfortable working in 24x7 production support environments, including incident response, root cause analysis, and continuous improvement.
This role requires the ability to operate across application support and cloud infrastructure support, with increasing emphasis on cloud-native environments and operational complexity.
Key Responsibilities:
Cloud Platform Support (AWS & Azure):
- Provide Level 2 / Level 3 support for applications and infrastructure hosted on AWS and Azure
- Monitor cloud environments for availability, performance, cost, and security
- Support and troubleshoot services such as: AWS: EC2, S3, RDS, Lambda, IAM, CloudWatch
- Azure: Virtual Machines, App Services, Azure SQL, Storage Accounts, Monitor
- Assist with cloud resource provisioning, configuration, and lifecycle management
- Participate in incident management, on-call rotations, and post-incident reviews (RCA)
- Troubleshoot complex cloud infrastructure issues, including networking, IAM, and service-to-service communication
- Support containerized platforms with a focus on operational stability, incident response, and deployment validation (EKS experience preferred)
Operations & Reliability:
- Monitor application and database health using logging and monitoring tools
- Analyze trends and proactively address performance and stability risks
- Document support procedures, runbooks, and known issues
- Support release deployments and environment changes
- Ensure adherence to security, compliance, and operational standards
- Act as an escalation point where application issues intersect with cloud infrastructure, including environment configuration, access, and networking dependencies
Cloud Configuration & Infrastructure Support:
- Read and modify existing Infrastructure as Code (Terraform) to support operational changes and troubleshooting
- Validate infrastructure changes in non-production cloud environments
- Partner with platform, networking, and security teams on cloud configuration and operational readiness
SQL Development & Database Support:
- Develop, optimize, and maintain SQL queries, stored procedures, views, and functions
- Support production databases, including:
- Data validation, data fixes, and issue resolution
- Backup, restore, and recovery support
- Collaborate with application teams to troubleshoot data-related issues
Application Coding / Development Exp:
- Python or Shell scripting is preferred
Collaboration & Continuous Improvement:
- Work closely with development, DevOps, and infrastructure teams
- Identify opportunities for automation and operational efficiency
- Contribute to improving system resilience, scalability, and supportability
Required Qualifications:
- 2+ years of experience in application or cloud support roles
- Hands-on experience supporting AWS (required) and Azure (preferred) cloud platforms
- SQL development experience (T-SQL or equivalent)
- Experience supporting production systems in enterprise environments
- Strong troubleshooting and root cause analysis skills
- Familiarity with ITIL processes (incident, problem, change management)
- Ability to work in on-call and support rotations
- Strong communication skills and ability to work with cross-functional teams
- Experience reading and modifying existing Terraform code for cloud infrastructure
- Practical understanding of cloud networking concepts (VPCs, subnets, routing, load balancers, firewalls/security groups)
- Working knowledge of AWS IAM roles and policies and common permission failure scenarios
- Exposure to containerized workloads, preferably Amazon EKS, in an operational or support context
Preferred Qualifications:
- Experience with healthcare, regulated, or high-availability environments
- Exposure to DevOps tools and practices (CI/CD, infrastructure as code)
- Experience with monitoring and logging tools (CloudWatch, Azure Monitor, Splunk, etc.)
- Knowledge of scripting (PowerShell, Python, Bash)
- Cloud certifications (AWS, Azure) are a plus
- Infrastructure as Code experience focused on maintenance, updates, and troubleshooting rather than greenfield environment creation
What Success Looks Like:
- Stable and reliable cloud environments with minimal downtime
- Faster incident resolution and high-quality root cause analysis
- Optimized SQL performance and reliable data operations
- Strong collaboration with engineering and platform teams
About Sogeti
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
Become Your Best | www.sogeti.us
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
