About Infodesk www.infodesk.com
Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional, and investment services. InfoDesk's proprietary "Smarter Data" technology gathers, normalizes, enriches, and summarizes content in real-time from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.
As an individual contributor focusing on building and supporting a world class cloud infrastructure, you will:
Responsibilities:
- Experienced in development of products and services with cloud hosting
- Assist with the building and maintaining of AWS and Azure cloud services
- Excellent hands-on experience of implementing and troubleshooting AWS and Azure services
- Troubleshooting of technical problems/ issues and come up with solution
- Design and architect cloud infrastructure, with CI CD pipeline
- Develop bash, python scripts to support automated processes
- Experienced in cloud serverless services and architecture, designing and hosting products
- Provide after hours, on-call and escalation support of lnfoDesk's 24x7 cloud hosting environment, including system outages and incident response
- Meet key performance indicators and SLA’s set by upper management
- Troubleshoot technical incidents that come from the Customer Support Team
- Maintain and upgrade local infrastructure for employees as needed
- Collaborate with cross functional stakeholders, participate in engineering activities to ensure consistently high levels of quality and productivity, and provide timely and accurate estimates for deliverables
- Work closely with Development and QA teams to maintain & enhance staging and production environments to meet uptime, performance, and security goals
Skills/ Experience:
- 6-10 years of relevant professional experience in DevOps, Cloud technology, IT development, networking, system administration, and IT operations; must have experience in continuous integration and build/release/production deployments in large cloud/SaaS environments
- Overall Cloud Administration experience with AWS and Azure
- Ability to script in either Perl, Bash, or Python
- High attention to detail and the ability to prioritize and meet deadlines
- Superior verbal and written communication skills Nice to Have:
- AWS, Azure, DevOps Certification
