We are seeking a highly skilled and proactive Amazon Connect Engineer to support one of our largest Healthcare Insurance customers in a large-scale migration to Amazon Connect. This role will be instrumental in driving the technical execution of migration, ensuring seamless integration, and enabling internal teams through hands-on training and knowledge transfer.
Key Responsibilities
- Participate in the technical migration from Genesys (on-prem) to Amazon Connect, including architecture design, integration, testing, and deployment.
- Collaborate with cross-functional teams including IT, operations, and customer experience to ensure alignment and smooth transition.
- Develop and implement best practices for Amazon Connect configuration, including contact flows, Lambda integrations, Lex bots, and reporting.
- Conduct technical workshops and training sessions to upskill internal team members on Amazon Connect and related AWS services.
- Create comprehensive documentation, including runbooks, SOPs, and training materials.
- Provide ongoing support and troubleshooting during and after the migration process.
- Act as a subject matter expert (SME) on Amazon Connect and contact center technologies.
Required Qualifications
- 7+ years of experience in contact center technologies, with at least 2 years working directly with Amazon Connect.
- Proven experience with Genesys platforms
- Strong understanding of AWS services (Lambda, S3, CloudWatch, Lex, DynamoDB, etc.).
- Experience with IVR design, call routing, and CTI integrations.
- Excellent communication and interpersonal skills, with a passion for mentoring and knowledge sharing.
- Ability to work independently in a fast-paced, enterprise environment.
Preferred Qualifications
- AWS Certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
- Experience in the healthcare or insurance industry.
- Familiarity with compliance and security standards in regulated environments (e.g., HIPAA).
About Us:
At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built
lasting partnerships with clients, consultants, and internal teams to deliver an exceptional
experience across every engagement. As a trusted IT and Engineering services provider,
Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program.
Whether you're hiring for software development, cloud computing, cybersecurity, data analytics,
or enterprise IT, our customized staffing solutions are designed to align with your company’s
unique goals, culture, and technology stack. We offer flexible hiring models, including contract,
contract-to-hire, and direct placement to meet your evolving business needs. We are a certified
partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling
us to deliver scalable, end-to-end technology solutions. With a growing national footprint,
Brooksource is redefining expectations in IT consulting, engineering services, and technology
workforce solutions.
EEO Statement:
Brooksource is an equal opportunity employer that does not discriminate on the basis of actual
or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or
gender (including pregnancy, childbirth, lactation and related medical conditions), gender
identity or gender expression, sexual orientation, marital status, military service and veteran
status, physical or mental disability, protected medical condition as defined by applicable state
or local law, genetic information, or any other characteristic protected by applicable federal,
state, or local laws and ordinances.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent
Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer
a 401k plan that includes a company match and is fully vested after you become eligible, paid
time off, sick time, and paid company holidays. We also offer an Employee Assistance Program
(EAP) that provides services like virtual counseling, financial services, legal services, life
coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation
or salary. Additional factors considered in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as
internal equity, alignment with market data, applicable bargaining agreement (if any), or other
laws.
