Role: SRE & Deployments Engineer (SDE2)
Function: Site Reliability Engineering / DevOps / Platform Engineering
Location: Bengaluru
Type: Full-time
Industry: Information Technology & Services, Computer Software, Fintech
About Company
A Bengaluru-based enterprise tech startup founded in 2016. The company powers India's digital transformation through paperless, regulatory-compliant infrastructure.
Its services include Aadhaar-enabled e-signing, e-KYC, eNACH, document automation, and consent management. It serves 1,500+ enterprises and 100 million individual users.
The company is RBI-authorized as a payment aggregator and certified across security and compliance frameworks. A lean team of ~90 engineers operates at the intersection of speed and stringent regulation.
Position Overview
This is a founding role in the company's Platform Pod — a newly formed team mandated to own the infrastructure every product team depends on. You will build and operate on-call, alerting, and incident response across pods, own SLOs for compliance-critical services, and own the end-to-end deployment pipeline across cloud and client-managed environments. You will also build the access-governance tooling that structurally eliminates the need for standing production access across the engineering org.
Role & Responsibilities
- Build and operate on-call rotations, alerting pipelines, and incident response workflows across product pods; drive post-incident reviews and structural fixes to reduce repeat pages
- Define, instrument, and enforce SLOs for compliance-critical services; own error budgets and escalation paths
- Own the end-to-end deployment pipeline: reproducible packaging, artifact signing, SBOM generation, and install/upgrade automation across cloud and restricted-access environments
- Build remote observability and diagnostics tooling for deployments where direct environment access is limited or forbidden
- Build and maintain access-governance infrastructure: audited break-glass flows, session recording, and deploy-only paths that eliminate standing production access
- Operate and migrate core shared services with full runbook coverage, capacity planning, and DR validation
- Maintain and improve IaC, environment parity, and deployment automation across cloud and on-prem/hybrid environments
Must Have Criteria
- 3–5 years in a DevOps or SRE role with real uptime accountability — carried a pager and made structural changes to reduce alert volume or MTTR
- Hands-on Linux administration and container operations in production environments
- Infrastructure-as-Code experience managing cloud resources at production scale
- Proficiency with at least one major cloud provider at an infrastructure operations level
- Scripting fluency in at least one language for automation, tooling, and diagnostic workflows
- Demonstrated experience with observability stacks — metrics, logging, and alerting pipelines in production
Nice to Have
- Experience deploying and operating software in on-prem, hybrid, or customer-managed environments where direct access is restricted
- Exposure to regulated environments (banking, NBFC, or fintech) with awareness of audit, access-control, and compliance constraints
- Familiarity with artifact signing, SBOM generation, or supply-chain security practices
- Experience building or operating break-glass access systems, session recording, or privileged access management tooling
- Prior work in a platform or internal developer experience team serving engineering orgs of 30+ engineers
What We Offer
- Founding-team scope: greenfield mandate to define how the Platform Pod operates — architectural decisions with lasting impact
- Direct ownership over systems used by 100M+ users and 1,500+ enterprises across India's payments and identity stack
- Flat, rotation-friendly engineering org (~40 engineers) with real ownership and no bureaucratic gatekeeping
- High craft standards, low tolerance for toil — fast-moving team operating inside a regulated, high-consequence domain
