About the Role
The “Tech Lead - DST” drives end-to-end support operations, reliability engineering, and partner capacity building for large-scale digital health systems on the DIGIT platform. This role bridges traditional IT support and Site Reliability Engineering (SRE) by applying software engineering practices to system operations—ensuring high availability, resilience, automated observability, and scalable infrastructure. Additionally, you will act as the enablement lead, empowering external partners and internal teams through structured knowledge transfer, training, and operational playbooks.
Key Roles & Responsibilities
Site Reliability Engineering (SRE) & Platform Stability
- Establish and enforce SRE practices, including monitoring Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to balance feature velocity with platform stability.
- Lead incident response, root cause analysis (RCA), and blameless post-mortems for production environments.
- Implement automated monitoring, alerting, and self-healing infrastructure using modern observability tools.
- Collaborate with core engineering to address platform technical debt, improve system resiliency, and optimize performance under peak loads.
Support Operations & Governance
- Lead and manage multi-tiered support structures (L1–L4), ensuring adherence to SLAs and rapid issue resolution.
- Drive incident escalation processes and serve as the technical lead for critical production issues.
- Leverage Python, AI tools, and process automation to eliminate toil and streamline support workflows.
Partner Enablement & Capacity Building
- Design and deliver structured enablement programs, playbooks, and GitBook documentation to build local capacity among implementation partners and government stakeholders.
- Conduct technical workshops and onboarding sessions covering system architecture, troubleshooting, and platform monitoring.
- Monitor partner operational readiness and provide ongoing coaching to ensure sustainable self-sufficiency.
Cross-Functional Leadership
- Serve as the central interface between external implementation partners and core engineering teams.
- Generate actionable operational retrospectives, capacity insights, and executive reports to drive continuous platform improvements.
Required Skills & Experience
- 5–8 years of experience with enterprise SaaS or digital public infrastructure platforms, with 2+ years in technical customer/partner delivery.
- 3+ years in application support, devops, or SRE, with hands-on experience managing production environments.
- Strong understanding of SRE concepts (SLO/SLI, observability, toil reduction, automated recovery).
- Proven track record in technical enablement, workshop facilitation, and authoring technical documentation (GitBook, Markdown).
- Proficiency with issue-tracking tools (Jira, Asana), version control (Git), and data analysis using Python/Excel.
- Direct experience implementing AI-driven automation or scripting to reduce repetitive support tasks.
Position: Tech Lead
Location: Bangalore
Position Type: Full Time
Experience: 5 to 8 years
Preferred Qualifications:
- Prior experience with digital health systems, public sector digital infrastructure, or campaign-based government implementations.
- Proven experience building and scaling partner operations communities
Application Process
Interested candidates may upload their updated CV and details in the link:
https://forms.gle/CG2ov1kavHrv9LbRA
About eGovernments & DIGIT:
eGovernments (eGov), is a pioneering tech-for-good organization that exists to drive exponential impact in public service delivery at speed & scale. We are on a mission to enhance the ease of living for citizens by improving access to essential public services. Our work involves:
- Driving digital transformation globally with our open-source platform, DIGIT (Digital Infrastructure for Governance, Impact, and Transformation), to empower nations on their journey towards modernized public services.
- Providing strategic guidance to countries on harnessing digital public goods (DPGs) for the effective transformation of their digital services and governance.
- Fostering dynamic networks that accelerate the adoption of digital solutions, facilitating exponential progress and innovation within governments and communities.
Our platform, DIGIT, has already benefited over 160 million citizens and continues to expand its reach, touching the lives of over 2.5 billion people worldwide. Practice areas we work in include local governance, public health, public finance, water, sanitation and climate. Our work spans across 10 countries globally and 2,600 towns and cities across 16 states in India.
If you’re passionate about revolutionizing public service delivery and enhancing the lives of billions, we’d love for you to join our team. Whether you are in a hands-on role or supporting from behind the scenes, your contributions are vital and impactful. Join us in making a transformative difference!
Why work with us?
- Make a Large Scale Impact: Contribute to projects with the potential to drive significant societal change. Gain experience tackling diverse challenges on both national and global stages.
- Learn from the Best: Receive mentorship from leading experts and professionals within our rich ecosystem, broadening your perspectives and expertise.
- Harness Technology for Good: Be part of a team dedicated to using technology to address real-world problems and enhance the lives of citizens.
- Grow and Lead: Develop essential skills and seize remarkable opportunities to lead initiatives that shape your career, all within an environment of innovation, collaboration, and excellence.
Read more about the work of eGov Global:
1. https://egov.global/
2. https://www.digit.org/
