About Us
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.
At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
Opportunity
Hiver is currently seeking a dedicated DevOps 1 engineer to join our Information Security team. In this role, you will play a crucial part in ensuring the security and compliance of our systems and data. Your responsibilities will encompass reviewing and updating documentation, researching and evaluating security applications, assisting with web content management, and contributing to compliance monitoring and investigations.
What You Will Be Working On
- Creating and Managing kubernetes clusters on EKS
- Deploying applications to kubernetes through ArgoCD
- Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc
- Manage queueing systems - RabbitMQ, Kafka
- Architecting solutions as per engineering teams needs
- Solve scalability issues with current infrastructure
- Provide support to engineering teams
- Implementing gitops across the organization
What We Are Looking For
- 2+ years of experience in SRE Operations / System Administrator / DevOps role
- Strong working knowledge of Linux and operating system fundamentals
- Experience with containerization (Docker, Kubernetes)
- Experience working with Cloud platforms (AWS)
- Scripting knowledge (Python / Bash)
- Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
- Experience working with a CI/CD setup is a must (Github Actions)
- Experience with ELK stack will be an advantage
Why should you join us?
Join the Winning Hive! - Become a part of our hive, where success isn't just a goal; it's a way of life. With WAW and ETHR victories under our wings, we're not just winning awards; we're shaping a culture that celebrates excellence. Your journey here is not just a career; it's a winning adventure!
People First, Always! We're not just about products and profits; we're advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Don't just take our word for it; check out the reviews on Glassdoor!
Freedom & Responsibility - Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. It's like being an eagle in a sky full of possibilities.
Entrepreneurial Team Spirit! Join a team that's not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas don't just find a home; they find a launchpad to take off and make a mark.
Exponential Growth Awaits! Be part of a journey where growth isn't just a goal; it's a guarantee. We're on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof!
Wellness Matters - Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!