DevOps Tool Admin (GitHub, Jira, and Confluence, Jenkins)

PRSTech • Full-time • Bengaluru, IN • 5m ago

Company Description

At PRSTech, we are dedicated to delivering innovative IT solutions tailored to meet the unique needs of our clients. With a focus on excellence and customer satisfaction, we strive to be the trusted partner that businesses can rely on for all their technology needs.

Founded in 2016, PRSTech has quickly grown into a leading provider of IT services, serving clients around the globe. Our team of skilled professionals brings together a wealth of experience and expertise in various areas of technology, allowing us to deliver cutting-edge solutions that drive business growth and success.

Role Description

This is a full-time on-site role for DevOps Tool Admin at PRSTech. The DevOps Tool Admin will be responsible for managing different engineering tools like Jira, Confluence, Jenkins, GitHub, and Artifactory

Responsibilities

Independently manage and administer software engineering applications such as GitHub, Artifactory, Jira, and Confluence
Work with customer teams on configuring and managing their workflows, user accounts, custom fields, dashboards etc. in JIRA. Create, copy, and manage JIRA projects based on user requirements
Work with customers & project teams to determine ways to optimize/improve JIRA setup and workflow. Monitor server usage and work with DevOps team to maintain architectural integrity
Establish and promote standard processes for the usage of software engineering applications
Administer user permissions and security settings to ensure appropriate access levels
Work closely with the IT team on projects such as major upgrades, data migrations, automation, plugin selection, and integrations with other systems
Fix and resolve user issues
Create and maintain documentation on standard processes and usage guidelines
Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance
Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity
Write and update technical documentation such as user manuals, system documentation, RCA forIncidents, and training materials
Ensure access to confidential data is appropriately restricted
Provide guidance and training to teams on usage of product/project management tools
Troubleshoot various issues (can’t login, slow or nonresponsive server, application not working properly, etc) which may involve opening tickets with various vendors
Complete assigned tasks in a timely manner
Take or reassign tickets in a timely manner
Close tickets quickly and accurately
Respond to support requests on various Slack channels in a timely manner
Provide accurate timelines for specific tasks assigned
Participate in SAFe/Agile-based project work
Maintains current knowledge of relevant technology as assigned