Company Description
At PRSTech, we are dedicated to delivering innovative IT solutions tailored to meet the unique needs of our clients. With a focus on excellence and customer satisfaction, we strive to be the trusted partner that businesses can rely on for all their technology needs.
Founded in 2016, PRSTech has quickly grown into a leading provider of IT services, serving clients around the globe. Our team of skilled professionals brings together a wealth of experience and expertise in various areas of technology, allowing us to deliver cutting-edge solutions that drive business growth and success.
Role Description
This is a full-time on-site role for DevOps Tool Admin at PRSTech. The DevOps Tool Admin will be responsible for managing different engineering tools like Jira, Confluence, Jenkins, GitHub, and Artifactory
Responsibilities
- Independently manage and administer software engineering applications such as GitHub, Artifactory, Jira, and Confluence
- Work with customer teams on configuring and managing their workflows, user accounts, custom fields, dashboards etc. in JIRA. Create, copy, and manage JIRA projects based on user requirements
- Work with customers & project teams to determine ways to optimize/improve JIRA setup and workflow. Monitor server usage and work with DevOps team to maintain architectural integrity
- Establish and promote standard processes for the usage of software engineering applications
- Administer user permissions and security settings to ensure appropriate access levels
- Work closely with the IT team on projects such as major upgrades, data migrations, automation, plugin selection, and integrations with other systems
- Fix and resolve user issues
- Create and maintain documentation on standard processes and usage guidelines
- Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance
- Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity
- Write and update technical documentation such as user manuals, system documentation, RCA forIncidents, and training materials
- Ensure access to confidential data is appropriately restricted
- Provide guidance and training to teams on usage of product/project management tools
- Troubleshoot various issues (can’t login, slow or nonresponsive server, application not working properly, etc) which may involve opening tickets with various vendors
- Complete assigned tasks in a timely manner
- Take or reassign tickets in a timely manner
- Close tickets quickly and accurately
- Respond to support requests on various Slack channels in a timely manner
- Provide accurate timelines for specific tasks assigned
- Participate in SAFe/Agile-based project work
- Maintains current knowledge of relevant technology as assigned
Experience
- 4-8 Years of experience in DevOps Tools Administration.
- Bachelor's or Master's degree in Computer Science or a related field
- Previous experience in agile development environments is preferred.
