Senior Cloud Engineer
Job Summary:
The Sr. Cloud System Engineer administers, manages and troubleshoots the organization's cloud and on-premises IT Servers, Systems and Network while also serving as an IT Service Desk escalation point.
Responsibilities:
- Maintain, design, test, configure, and administer IT Network/Systems.
- Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises. Identifies opportunities to implement technical process/procedure improvements.
- Provide support to all IT department team members in addition to end users, including face to face, email, and phone communication.
- Serve as level 2 support for IT Service Desk
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
- Assist in IT Asset Management to ensure accurate inventory records.
- Other duties as assigned.
Qualifications:
- Bachelor's degree or equivalent combination of education and experience
- 5-7 years' experience in a similar role
- Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory
- Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
- Intune and Office 365 Administration
- Azure DevOps Administration and Configuration
- MS Exchange Server and Exchange Online
- Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
- PowerShell Scripting, Remote Management tools
- Networking - LAN/WAN, VLANs, Site-Site VPN, Layer 3 Switches, Routing, Firewalls etc.
- Azure Certifications a plus
Skills/Specialized Knowledge:
- vSphere
- ESXi Server
- VM Ware Experience
- VOiP
- Office 365 Administration
- Azure Experience
- Active Directory/Azure Active Directory
- Site Replication, Advanced GPOs, domain-wide maintenance scripting, etc. a plus
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written to a wide range of end-users