SUMMARY

Maintains a consistent cloud design, supports and maintains the azure infrastructure, participates in complex systems infrastructure upgrades, enhancements, conversions and troubleshooting; serves as an internal technical lead on cloud based platforms; manages external field services; ensures internal and external resources complete projects to meet organization time, budget, quality requirements, and above all, advocates for the organization. This role is remote.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Develop strategy for Azure services

Work with Vendors and IT team to design Cloud-Based solutions

Oversee Enterprise-wide Cloud Compute and Storage

Oversee Enterprise-wide Cloud Networks

Oversee Enterprise-wide Cloud Security

Ensure all cloud resources are patched for critical security issues

Manage 3rd party resources and managed services for Cloud Web

Serve as organization Project Manager for Cloud related projects

Manage and execute maintenance and hardware lifecycle plans

Research and guide the adoption of Cloud Services

Manage Engagement and Adoption of our Cloud services

Lead Incident Reduction

Facilitate system upgrades

Create and maintain Knowledge Base Articles

Create and maintain System Documentation

Demonstrate Effective Team Communication

Handle Escalations

Follow all SOPs

Troubleshoot systems at a detail and a conceptual level

Manage network portion of business continuance testing

Excellent Customer Service

Manage customer expectations

Advocate for the customer

100% ticket documentation

Understand the role of IT in supporting our business partners

Meet SLAs on incident response

Provide after-hours support

TRAINING and/or CERTIFICATIONS

Windows Server

Azure Administrator

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Cloud Engineer