Our client has a global footprint delivering increasingly digital services to graduate program candidates and schools/universities around the world. Our client is seeking a solid Cloud Support Engineering candidate to help maintain and administer their existing cloud infrastructure

The Cloud Support Engineer is a hands-on role responsible for the planning, installation, configuration and maintenance of enterprise class infrastructure and software, such as Azure servers, associated networking components, access and identity management systems, SSO, multi factor authentication tools, and business software applications, ensuring high availability and performance of mission-critical services.

Key Responsibilities:

Administer and maintain Windows Server (2016/2019/2022) environments, including patching, troubleshooting, and configuration management.
Oversee cloud services in Azure, including managing virtual machines, storage, and networking. Ensure security, scalability, and performance optimization of the cloud environment.
Implement and manage backup solutions for on-premises and cloud environments, ensuring proper scheduling, monitoring, and testing of backups. Prepare and test disaster recovery plans.
Deploy and manage updates and patches across servers, workstations, and virtual machines to ensure system security and stability using tools like WSUS or SCCM.
Configure and manage networking equipment including switches, routers, firewalls, and VPNs. Troubleshoot and resolve network issues to ensure uninterrupted service.
Manage and maintain Active Directory, group policies, and user access control. Ensure proper integration with cloud services like Azure AD.
Administer DNS and DHCP services for proper IP address allocation and name resolution.
Manage Office 365 tenants, ensuring availability and security of email, OneDrive, SharePoint, and Teams environments.
Administer and monitor VMware environments (vSphere, ESXi), including managing virtual machines, clusters, and storage.
Oversee SQL Managed Instances on Azure, performing routine database management, backups, and performance tuning
Implement and manage Single Sign-On (SSO) solutions, integrating multiple applications with a unified authentication process.
Administer Okta for identity and access management, configuring applications, policies, and automating user provisioning.
Enforce and manage MFA solutions to ensure secure access to systems and cloud environments.
Assist with maintaining production, testing, and other system environments.
Ensure adherence to escalation procedures. Respond to escalated, complex and high-end user issues promptly.
Monitor the uptime and performance of websites and provide dashboard reports to show real-time performance, uptime/downtime.
Order IT related products, licenses, services, and software for properly maintaining the environment.
Document and maintain documentation on running systems and procedures.
Maintain security standards for all systems in consultation with the Info Sec team.
Participate in after-hours/weekend network support as needed.
Other responsibilities and duties, as assigned.

Minimum Requirements:

Bachelor’s degree in business, CS, IT, or Business Administration; Or equivalent combination of education, skills, and experience.
3 years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
3 years of related customer service experience.
3 years’ experience with Cisco based LAN or WAN technologies.
Experience with hypervisor technologies (specifically VMware vSphere).
Excellent organizational, project planning, presentation and time management skills with careful attention to detail.
Ability to manage daily operations of the function and prioritize work without direction.
Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
Strong analytical, multitasking and problem-solving capabilities.
Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality.
Ability to work in-office and remotely according to hybrid work environment.
Must be able to work a flexible schedule, including after business hours; and periodically be on-call for after-hours support; Flexibility to adjust work hours to support staff in other regional offices, when needed.
Ability to carry a cell phone during business hours and on-call hours.
Ability to travel, as needed, to support global offices.

Desired Skills/Experience:

5+ years of experience in the following: Microsoft Windows Platforms, Microsoft 365 and Microsoft Azure.
Microsoft Azure Administrator Associate Certification.
Familiarity with higher education industry and/or nonprofit sector.

Envision yourself joining a team of smart thinkers that are resilient, adaptive and who take their values to heart. They work as a team and are committed to delivering high-quality products and services to work for a world where every talented person can benefit from the best education for them.

This is a full time employee position working directly for our client. Their offices are in Reston VA, and they are looking for a Hybrid model – where you would come in 2 days/week – locked into Tuesday’s and Wednesday’s.

Please do NOT APPLY if you are not willing and able to be in the office in Reston Virginia every Tuesday and Wednesday. REMOTE CANDIDATES WILL NOT BE CONSIDERED.

Please respond with your resume, your compensation requirements, and why you believe you would be a good fit for this position.

About AAJ Interactive Technologies:

AAJ Interactive Technologies, established in 1997 by cutting-edge technology executives, is a technology professional-services company supplying project-based consulting, staff augmentation, and recruiting services to leading firms throughout Metropolitan Washington, DC area.

We work differently from most of our competition. In our careers, we have been the ones doing the hiring (managing and mentoring large staffs in a corporate culture), and we have been the ones being hired (consulting in small and large roles alike). This unique perspective allows us to understand both sides of this business. We take the time to ensure our consultants/candidates will be successful where they are placed.

We believe that because of our principles we have succeeded where others have failed. The recruiting/technology space can be full of companies that are not really looking out for your interests – ask around … we’re not one of them! We want you to succeed, and we’ll do everything we can to help you do just that!

AAJ Interactive Technologies jobs

Azure Cloud Support Engineer