Maria Dolora Baltazar

Details

Skills

Cloud Platforms: AWS (CloudWatch, EKS, EC2, VPC, Route 53, S3, CodeBuild,
CodePipeline, WorkSpaces)
DevOps Tools: Docker, Kubernetes, Helm, GitHub, Jenkins, Ansible, VisuoCode
Monitoring & Logging: Grafana, Prometheus, Datadog, Splunk, Node Exporter,
Blackbox Exporter
CI/CD: GitHub Actions, Jenkins, AWS CodePipeline, ECR
Infrastructure as Code (IaC): Ansible
Systems & Directories: Active Directory, Office 365
Operating Systems: Linux (Ubuntu), Windows Server
Other Tools: ServiceNow, BMC Remedy, ServiceDesk Plus
ITILv4 Foundation - ITSM
Incident Management
Service Desk
Change Enablement
Monitoring and Event Management
Information Security Management
Release and Deployment Management
Service Request
Problem Management

About

Versatile and results-driven IT Professional with 15+ years of progressive experience
spanning Service Desk/Lead, Desktop Support, Infrastructure Operations, and Cloud
DevOps Engineering roles.
Skilled in cloud platforms (AWS), DevOps toolchains (GitHub, Ansible), and
containerization/virtualization technologies (Docker, Kubernetes). Experienced in
monitoring systems using Grafana, Prometheus, Blackbox Exporter, Node Exporter,
and industry tools like Splunk and Datadog to ensure service uptime and performance.
Proficient in Active Directory, Office 365, and Windows Server administration, with a
strong background in remote support, account provisioning, ticket triaging, and multi-
vendor coordination.
Certified in ITIL v4 Foundation, with a proven track record in incident resolution,
infrastructure monitoring, and 24/7 global IT support. Recognized for driving service
improvements and streamlining IT support operations.