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Senior DevOps Engineer – US

California, United States

29 Oct 2025

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Location: Pasadena, California (Remote or Hybrid)

About Us

CWILL is a U.S.-headquartered SaaS company based in Pasadena, California, providing innovative post-purchase solutions for eCommerce brands. Our products help merchants improve customer experience, increase repeat purchases, and build long-term brand loyalty through tools such as returns & exchanges, loyalty programs, and order protection.

About This Role

We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.

What You’ll Do

Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution.
Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.

What We’re Looking For

Bachelor’s degree in Computer Science or related field.
5+ years of hands-on DevOps or cloud operations experience in a technology company.
Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
Skilled in Linux administration, Docker, and Kubernetes.
Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).

Nice to Have

Experience managing hybrid or multi-cloud environments (AWS + GCP).
Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD).
Exposure to compliance, security audits, or SaaS infrastructure for global customers.

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CWILL, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, like DJI, Unilever, Joseph Joseph, and KACHAVA to achieve substantial growth in online businesses.

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