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ParcelWILL - Post-Purchase
Product Suite
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
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Post-Purchase Solution
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
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Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
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Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
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The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
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ParcelWILL - Post-Purchase
Product Suite
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
- Solutions
- Header – Solutions
Post-Purchase Solution
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
By Use Cases
Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
Company
- Case Studies
- Resources
- Header – Resources
Our Story
Careers
Agency Partners
Become a Partner
Contact Us
Resources
Case Studies
Blog
Best Shopify Apps
Help Center
Discover More
Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
Learn More
The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
Download Now
ParcelWILL - Post-Purchase
Product Suite
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
- Solutions
- Header – Solutions
Post-Purchase Solution
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
By Use Cases
Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
Company
- Case Studies
- Resources
- Header – Resources
Our Story
Careers
Agency Partners
Become a Partner
Contact Us
Resources
Case Studies
Blog
Best Shopify Apps
Help Center
Discover More
Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
Learn More
The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
Download Now
Senior DevOps Engineer – US
California, United States
Apply now
Location: Pasadena, California (Remote or Hybrid)
About Us
CWILL is a U.S.-headquartered SaaS company based in Pasadena, California, providing innovative post-purchase solutions for eCommerce brands. Our products help merchants improve customer experience, increase repeat purchases, and build long-term brand loyalty through tools such as returns & exchanges, loyalty programs, and order protection.
About This Role
We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.
What You’ll Do
- Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
- Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
- Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution.
- Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
- Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
- Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.
What We’re Looking For
- Bachelor’s degree in Computer Science or related field.
- 5+ years of hands-on DevOps or cloud operations experience in a technology company.
- Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
- Skilled in Linux administration, Docker, and Kubernetes.
- Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
- Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
- Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).
Nice to Have
- Experience managing hybrid or multi-cloud environments (AWS + GCP).
- Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD).
- Exposure to compliance, security audits, or SaaS infrastructure for global customers.
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CWILL, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, like DJI, Unilever, Joseph Joseph, and KACHAVA to achieve substantial growth in online businesses.
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